Problem: If you're experiencing an authentication error ('Errore di autenticazione, contatta il tuo responsabile delle traduzioni per verificare il tuo abbonamento') while trying to translate a product using WPML, even though your license is valid, it might be due to a plugin conflict. Solution: We recommend deactivating the 'Add Admin CSS' plugin on your site, as it could be causing the conflict. After deactivating, please clear all caches (site, browser, server) to see if the issue resolves. Additionally, you may need to cancel any in-progress translation jobs at WPML -> Translation Dashboard -> Jobs. Test these steps and observe if the authentication error persists.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to use the same slug for translated products in different languages after updating to version 4.7, which changes the slug automatically as if it were already taken. Solution: If you're experiencing this issue, we recommend adjusting your WPML settings. Go to WPML > Settings > Translated documents options > Page URL. Here, you have a few options: 1. Set this option to Translate to manually translate the slugs using the WPML Translation Editor. 2. Set the option to Copy if you want to maintain the same slugs across all languages. After making these changes, remember to update your translations to apply the new settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
The client was unable to see the update to version 4.7 of the WPML plugin under the plugins page, and after updating from the Commercial tab, some products displayed incorrect translation status icons.
Solution:
We advised the client to first check for updates by navigating to Plugins > Add New > Commercial tab and clicking on the *Check for updates* button. This action helps refresh the installer caches. It's important to note that WPML releases updates in batches during the initial days to manage potential bugs effectively. If the update is not immediately visible, it may appear gradually to more users.
For the issue with the translation status icons, the client should open the Product Translation in the WPML Advanced Translation Editor and click the *Complete Translation* button on the Translation Editor screen. This step should resolve any discrepancies with the translation status.
If these steps do not resolve your issues or if the information provided here becomes outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
Problem: You want a header item to show no content in its translation, essentially making the translation an empty string. Solution: We recommend trying one of the following methods: Method 1: 1. Navigate to WPML >> String Translation page. 2. Search for the string you want to show as empty. 3. Edit the translation, add a blank space, and save it.
Method 2: You can also hide the header item using CSS. Add the following code to your site's custom CSS section:
If these solutions do not resolve your issue or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to translate the bottom-most text in the footer of your website using the WPML plugin. This text is part of the Flatsome theme and does not appear in the WPML String Translation interface. Solution: To translate the copyright text in the Flatsome theme, we recommend you follow these steps: 1. Navigate to WPML >> String Translation page. 2. Scroll down and click on the Translate texts in admin screens » link at the bottom of the page. 3. Search for the required string. 4. Select the string. If the string is already "Registered and locked" as shown in the screenshot, please skip steps 4-6 and proceed to step 7. 5. Click on the Add to String Translation button. 6. Then click on the "« Return to String Translation" link. 7. Add the translation from the WPML >> String Translation page. If the source language of the string is incorrect, you may assign the correct language by following this documentation: How to change the source language of strings.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client wants all notifications displayed by the WPML plugin to be in English, despite the admin interface already being set to English.
Solution:
We recommend setting your profile language to English under Users >> Profile on your WordPress site. After updating this setting, please clear all types of caches to ensure the changes take effect. For detailed guidance, refer to our documentation on setting the WordPress administration language:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are facing an issue where translated products do not appear in their respective categories on the translated version of your website. Additionally, the slug for the translated version is different, requiring '-en' to be added to the category slug. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WooCommerce --> WooCommerce Multilingual --> Multicurrency. 2. Uncheck the option "Show only products with custom prices in secondary currencies". This should make all products appear correctly in their translated categories.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues with YouTube videos not working on the translated pages of your website, while they work fine on the original page. The issue arises because an incorrect shortcode format with additional characters like [/embedyt] is added in the translations.
Solution: First, ensure that when you are adding the YouTube URL into the shortcode, you do so without any spaces or additional characters. The correct format should look like this:
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
