Problem: The client is trying to translate the Complianz legal documents page into multiple languages using WPML but is facing issues with the translation. The client followed Complianz documentation but still encountered problems.
Solution: We explained that automatic translation of entire pages is not possible by simply duplicating them. Instead, after duplicating a page, the client should set it to "Translate independently" in the WordPress Editor and manually edit its translation. Alternatively, the client can create a translation of the page using the WPML Translation Editor. For automatic translation, the client would need to use credits for WPML's automatic translation service.
We clarified that Complianz provides language files for strings coming from the plugin, which are translatable with WPML's String Translation. This applies to admin strings or frontend strings but not to content from posts or pages. We recommended the client to translate the page content manually and referred them to our guides for further assistance:
If the solution provided does not resolve the issue or seems irrelevant due to being outdated or not applicable to the client's specific case, we recommend opening a new support ticket. We also highly suggest checking related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
