Problem: You are trying to open a page to translate using WPML and encounter a fatal error:
Uncaught Error: Call to undefined function mb_ereg_replace_callback()
. Solution: We recommend installing the Multibyte String extension on your server as it appears to be missing, specifically the
mb_ereg_replace_callback
function. This should resolve the fatal error you are experiencing. Additionally, ensure that your server meets all the minimum requirements for running WPML, which you can check here: WPML Minimum Requirements.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where translating one string in the header from Chinese to English using WPML causes another string to revert to Chinese, creating a loop that cannot be resolved. This occurs despite the strings being correctly translated on a test site. Solution: We identified this as a potential compatibility issue with the Woodmart theme. To address this, we recommend the following steps: 1. Ensure that all plugins and the Woodmart theme are updated to their latest versions. 2. Replicate the issue on a clean installation to help us report the problem to our compatibility team. You can do this by: - Installing the Woodmart Theme on a clean WordPress setup. - Adding a simple Header with an Information Box in the header builder tool. - Trying to replicate the translation issue. If these steps do not resolve the issue, it might be specific to your installation. In this case, we suggest providing us with access to your site for further troubleshooting or creating a copy of your site for us to examine.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
