Problem: The client is experiencing an issue where translating one string in the header from Chinese to English using WPML causes another string to revert to Chinese, creating a loop that cannot be resolved. This occurs despite the strings being correctly translated on a test site. Solution: We identified this as a potential compatibility issue with the Woodmart theme. To address this, we recommend the following steps: 1. Ensure that all plugins and the Woodmart theme are updated to their latest versions. 2. Replicate the issue on a clean installation to help us report the problem to our compatibility team. You can do this by: - Installing the Woodmart Theme on a clean WordPress setup. - Adding a simple Header with an Information Box in the header builder tool. - Trying to replicate the translation issue. If these steps do not resolve the issue, it might be specific to your installation. In this case, we suggest providing us with access to your site for further troubleshooting or creating a copy of your site for us to examine.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
