Problem: The client was experiencing issues with translations not updating correctly on their website. This problem was particularly prevalent with posts and product pages that were originally created using the Classic Editor and later attempted to be updated after the transition to the Gutenberg Editor. The translations would appear correctly in the Advanced Translation Editor (ATE) but not on the actual page. Solution: We discovered that the root cause was due to the posts being registered as 'Gutenberg' packages by WPML, despite being created with the Classic Editor, which led to WPML not processing the translations correctly. To resolve this, we recommended the following steps: 1. Open the post in the default language in the editor. 2. Click anywhere in the text. 3. Click on "Convert to blocks". 4. Make any updates needed in the default language and save the changes. 5. Then update the translation. This workaround should allow the translations to display correctly. We are also working on a permanent fix to address this issue systematically in future updates.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that hreflang tags were missing from the XML sitemap for product pages, product category pages, product tags, and blog post categories on their website. Solution: We recommended updating the WPML and Yoast SEO plugins to the latest versions. After updating these plugins on the client's sandbox site, we verified that the hreflang tags were correctly added to the XML sitemap. We then advised the client to update the plugins on their production site and recheck the sitemap.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing extremely slow loading times for sitemaps with product categories and product tags when using WPML and W3TC. Disabling WPML significantly reduces the loading time, affecting SEO performance as Google times out and fails to fetch the taxonomy sitemaps. Solution: We have resolved the issue with slow loading times in the latest version of WPML SEO, version 2.2.5. We recommend updating to this version to improve sitemap loading times.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: If you're unable to see the slug translation (URL translation) in the Advanced Translation Editor (ATE) for product pages on your WooCommerce site while using WPML, but it works fine on normal pages. Solution: We recommended adding a code snippet to the site to fix the issue with percent-encoded characters in URL slugs. This solution is specifically for products that were translated automatically and removes percent-encoded characters (e.g., %80) from URL slugs during translation processing, preventing empty slugs caused by invalid UTF-8 bytes after sanitize_title() processing. Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
