Problem: The client is experiencing issues with pages stuck in 'Waiting for Translator' status after initiating translations using the Advanced Translation Editor. Attempts to 'Take this translation' result in an error related to 'get_original_element_id()' function, indicating issues with resolving the original content element linked to the translation job.
Solution: 1. Ensure a current and restorable database backup is in place. 2. Navigate to WPML -> Support -> Troubleshooting. 3. Execute the following troubleshooting actions in order: clear WPML’s cache, remove ghost entries from the translation tables, set language information, fix element-type collation, and fix WPML-table collation. 4. After completing these actions, attempt to take the translation again from the translation queue. 5. If the issue persists, it may require further investigation by a WPML support specialist. In such cases, please switch to human support for detailed assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate the Divi footer from Dutch to other languages on your website. Although the footer appears visually translated, all links in the translated footer still direct to pages in the original Dutch language. Solution: We recommend going to WPML > Languages and enabling the option "Adjust IDs for multilingual functionality". This setting should ensure that the footer links direct to the correct language pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
