Sarah has been really responsive and last time was able to help me clarify the problem directly, as other tech support took almost over a month for solution Timothy
Problem:
The error message "WPML can't find the translation service. Please contact WPML Support or your translation service provider." will not disappear.
Solution:
0. Make a bactup of your database for saftey
1. Go to WPML > Support > Troubleshooting (you should scroll down the page to find this)
2. Find the section "Reset Professional translation state"
3. Tick the box
4. Press the "Reset Professional Translation State" blue box button.
If the blue box button does not appear then try this:
1. Visit the Translation Managmement/ Translators page
2. Go to WPML > Support > Troubleshooting >Reset Professional translation state
Finally, after very long (and complex) development, ICanLocalize clients can upgrade WPML to its current version and continue to enjoy a streamlined translation workflow.
Problem :
It wasn't possible to use ICanLocalize translation service with the WPML greater than 3.2, if you have done some translation through the service already.
Just to summarize about how to Update to the Current WPML Version :
1. Take a backup
2. Deactivate and remove an old version of WPML plugins
3. Download the newest ones from here : https://wpml.org/account/downloads/
4. Install and activate the latest WPML plugins (WPML 3.2.7, WPML ST 2.2.6, WPML TM 2.0.5)
5. Download plugin "Migrate ICanLocalize Translation to WPML 3.2" : https://wpml.org/download/migrate-icanlocalize-translation-to-wpml-3-2/
6. Install and activate it.
7. Go to the new menu that the plugin created for the migration process
WPML->Migrate ICanLocalize Translation to WPML 3.2
8. You will see two buttons. First, click to migrate the account to WPML 3.2. This runs almost instantly. Then, click to migrate the jobs.
9. You no longer need the migration plugin. Go to Plugins and deactivate it.
If there are any problems in this migration process (there should not be), the migration plugin will report them on the screen. Create a new ticket in WPML technical support forum, copy what you see and paste in the forum thread. Be sure to explain what you are doing and what you are seeing.
