Problem: The client's website has an issue where clicking on certain links, such as "Videoanlagen", redirects to the AT domain instead of staying on the DE version. The client has checked all links and strings, updated the AT version of the page, re-synced the translation, and confirmed that no manual redirections have been set. Solution: We found that the redirections are being caused by the "Permalink Manager Lite" plugin, as indicated by the HTTP response headers showing a 301 redirect set by "X-Redirect-By: Permalink Manager". We recommend checking the settings within the "Permalink Manager Lite" plugin to resolve the issue. Additionally, we noticed that the WP_MEMORY_LIMIT constant is currently set to 40MB, which is below the minimum requirements for running WPML and other plugins like Elementor. While this is not related to the redirection issue, we advise increasing the memory limit to meet the minimum requirements. For guidance on increasing the site's memory limit, please refer to this documentation.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.
Problem: The client is experiencing an issue where HTML tags are being displayed in the translations on their Divi-based website.
Solution: We recommend enabling WPML to properly register the HTML entities that are not being processed correctly. To do this, navigate to WPML > Settings > Custom XML Configuration tab and insert the following code:
After adding the code, make a minor change to the original content and update the translation that is displaying the HTML entities. This should resolve the problem. If this solution does not seem relevant or if you need further assistance, please open a new support ticket.
