Problem: The client was concerned about the high cost of translating 266 words into 15 languages, which amounted to approximately 158€. They also inquired about the most cost-efficient way to translate all strings in their child theme text domain. Solution: 1. We explained that translation costs vary depending on the translation engine used. For instance, WPML AI charges 4 credits per word, while other services like Google Translate and Microsoft Translator may charge less. 2. To manage costs effectively, we recommended selecting the most economical translation engine, using WPML's Translation Memory to save on future translations, and checking the estimated costs on the WPML -> Translation Dashboard before proceeding. 3. For detailed pricing information, we provided a link to our documentation: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ 4. We also addressed a specific issue with the translation cost display on the Translation Dashboard, which appeared to be a UX bug. Our 2nd-tier support team investigated and confirmed that the actual charges were correct, and the display issue was cosmetic.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the hreflang and URL code for the Czech language are set to 'cz', but the website outputs '/cs/' in the URL, despite changes in the language settings. Solution: 1. Navigate to WPML > Languages > Edit Languages, and add the custom Czech language with the desired hreflang and code. 2. Go to WPML > Translation Dashboard, and duplicate the content from the previous Czech language to the new custom one. For detailed instructions on how to do this, visit https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to pay their outstanding debt on their WordPress site using WPML's Translation Management Tools. After attempting to activate the 'pay-as-you-go' feature and entering credit card details, an error occurs, and no unpaid invoices are visible under the 'Invoices' tab. Solution: We recommend the following steps to resolve the issue: 1. Ensure that all details entered for the payment are correct, including credit card information. 2. Clear the browser cache and cookies, then try the payment process again. 3. Check if there are any restrictions on the credit card that might be preventing the transaction. 4. If the problem persists, please provide us with a screenshot of the error using the 'upload an image' feature below the comment section on the support page.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
