Problem: The client is unable to allow an editor to translate Custom Post Types (CPT) that were created before the editor role was assigned.
Solution: 1. Ensure you back up your site for safety reasons. 2. Deactivate the WP Custom Admin Interface plugin. 3. Log in with an Administrator account. 4. Navigate to WPML >> Translation Management page, select the posts, and assign them to the editor translator. 5. Log in to the Editor account. 6. Go to WPML >> Translations page and edit the translation.
After following these steps, if the issue is resolved, adjust the settings of the WP Custom Admin Interface plugin to ensure that editor users can access the WPML >> Translations page.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
