WCML

Problem:
The client reported that taxes were not being calculated in their WooCommerce store after installing WPML and WooCommerce Multilingual. Despite setting the tax-rate calculation to be on "shop base address" for a 25% VAT on all products and shipping prices, the taxes were not being added at checkout or in the cart. The client also noted that WooCommerce Multilingual was incorrectly showing as not installed on the WPML support page.

Solution:
We reviewed the client's website and discovered that the tax status for the products was not set to "Taxable." We adjusted the tax status for a product, and after this change, taxes were correctly calculated at checkout. We recommended the client to check the tax status for each product to ensure it is set to "Taxable" to resolve the issue.

If you're experiencing a similar issue with taxes not being calculated in your WooCommerce store after installing WPML, we recommend checking the tax status of your products and ensuring they are set to "Taxable."

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

Problem:
Client is using a block theme with the Product Results Count block on the product archive page. The string has been translated in String Translation, but the Norwegian page still displays the English string.

Solution:
If you're experiencing a similar issue with string translations not appearing correctly on your site, we recommend you follow these steps:

1. Ensure you have a backup of your site.

2. Update WPML and String Translation to the latest versions. As of the client's issue, these were 4.6.10 and 3.2.11 respectively.

3. Delete the problematic string, then rescan it from WPML > Theme and Plugin Localization and re-translate it via WPML String Translation.

4. On the localization page, add the text domain to "Localization options > Automatically load the theme's .mo file using 'load_textdomain'". You can find the text domain in the "textdomain" column under String Translation.

5. Go to WPML > Support > Troubleshooting and click on the "Show custom MO Files Pre-generation dialog box" option to export .mo files.

6. Re-save the languages by navigating to WPML > Languages > Edit Languages.

7. Verify if the DB charset is configured to utf8mb4 in your wp-config.php file.

If these steps do not resolve your issue, it might be because the solution is outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.