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This thread is resolved. Here is a description of the problem and solution.

Problem: L'utilisateur rencontrait une erreur 500 à l'activation de WPML Solution: Apparement ils manquaient certains fichiers sur l'extension WPML Multilingual CMS. Après réinstallation de l'extension via FTP le problème ne se présentait plus. Relevant Documentation: https://wpml.org/fr/faq/comment-installer-wpml/

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This topic contains 5 réponses, has 2 participants.

Last updated by laurentS-7 il y a 3 mois.

Assigned support staff: Jamal.

Auteur Messages
juillet 10, 2019 à 12:16

laurentS-7

Hello,

I updated the WPML Multilingual CMS plugin to the latest version on the KS22 site.
This update caused a fatal error on the site:

I also made the update via FTP, same problem.
I reinstalled the old version of the plugin I saved on my local server but the fatal error persists.

For now I deleted the extension via FTP to find my site and back office functional but I no longer have language management on my site so I can no longer meet the expectations of my foreign visitors, c is urgent enough!

Thank you for telling me quickly what I can do.

juillet 10, 2019 à 3:23 #4182087

Jamal
Supporter

Languages: Anglais (English ) Français (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

To investigate Fatal Errors, we should activate PHP debugging. The stack trace will tell us exactly where the error is triggered and what is the cause. This way, we can investigate further. It may be a compatibility issue with another component(theme/plugin). Or, it is probably caused by some data that does not integrate with the current code. It may also be a bug somewhere.
http://wpml.org/documentation/support/debugging-wpml/

Please, on your test server, activate PHP debugging and share with us the errors that it catches, if the server is online, share the URL to reach it and we will do our best to help you recover multilingual functions.

PS: Feel free to use French as you have posted this ticket into the French support forum.

Best regards,
Jamal
WPML Support

juillet 12, 2019 à 8:45 #4196533

laurentS-7

Bonjour,

Voici l'erreur affiché par email (email envoyé en cas de souci depuis WP 5.2 :

Une erreur de type E_ERROR a été causée dans la ligne 11 du fichier C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php. Message d'erreur : Uncaught Error: Class 'WPML_WPSEO_Redirection_Old' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php:11
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\sitepress.php(272): require()
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(362): include_once('C:\\HostingSpace...')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\admin.php(34): require_once('C:\\HostingSpace...')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\update-core.php(10): require_once('C:\\HostingSpace...')
#6 {main}
  Thrown

Voici le contenu du debug, je vois également que l'extension Redirection m'a crée une erreur fatale :

[10-Jul-2019 09:39:56 UTC] PHP Fatal error:  Uncaught Error: Class 'Red_Database_Status' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php:103
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\modules\wordpress.php(113): Red_Item::get_for_url('/wp-cron.php?do...')
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(286): WordPress_Module->init('')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\plugin.php(465): WP_Hook->do_action(Array)
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(525): do_action('init')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#6 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#7 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-cron.php(39): require_once('C:\\HostingSpace...')
#8 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php on line 103
[10-Jul-2019 09:41:55 UTC] PHP Fatal error:  Uncaught Error: Class 'Red_Database_Status' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php:103
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\modules\wordpress.php(113): Red_Item::get_for_url('/wp-cron.php?do...')
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(286): WordPress_Module->init('')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\plugin.php(465): WP_Hook->do_action(Array)
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(525): do_action('init')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#6 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#7 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-cron.php(39): require_once('C:\\HostingSpace...')
#8 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php on line 103
[10-Jul-2019 09:43:08 UTC] PHP Fatal error:  Uncaught Error: Class 'Red_Database_Status' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php:103
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\modules\wordpress.php(113): Red_Item::get_for_url('/wp-cron.php?do...')
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(286): WordPress_Module->init('')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\plugin.php(465): WP_Hook->do_action(Array)
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(525): do_action('init')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#6 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#7 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-cron.php(39): require_once('C:\\HostingSpace...')
#8 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php on line 103
[10-Jul-2019 09:44:44 UTC] PHP Fatal error:  Uncaught Error: Class 'Red_Database_Status' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php:103
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\modules\wordpress.php(113): Red_Item::get_for_url('/wp-cron.php?do...')
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(286): WordPress_Module->init('')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\plugin.php(465): WP_Hook->do_action(Array)
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(525): do_action('init')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#6 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#7 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-cron.php(39): require_once('C:\\HostingSpace...')
#8 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php on line 103
[10-Jul-2019 09:44:44 UTC] PHP Fatal error:  Uncaught Error: Class 'Red_Database_Status' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php:103
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\modules\wordpress.php(113): Red_Item::get_for_url('/')
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(286): WordPress_Module->init('')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-includes\plugin.php(465): WP_Hook->do_action(Array)
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(525): do_action('init')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#6 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#7 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-blog-header.php(13): require_once('C:\\HostingSpace...')
#8 C:\HostingSpaces\ks22ch\ks2 in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\redirection\models\redirect.php on line 103
[10-Jul-2019 11:49:09 UTC] PHP Fatal error:  Uncaught Error: Class 'WPML_WPSEO_Redirection_Old' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php:11
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\sitepress.php(272): require()
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(362): include_once('C:\\HostingSpace...')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\admin.php(34): require_once('C:\\HostingSpace...')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\update-core.php(10): require_once('C:\\HostingSpace...')
#6 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php on line 11
[10-Jul-2019 11:49:53 UTC] PHP Fatal error:  Uncaught Error: Class 'WPML_WPSEO_Redirection_Old' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php:11
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\sitepress.php(272): require()
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(362): include_once('C:\\HostingSpace...')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\admin.php(34): require_once('C:\\HostingSpace...')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\update-core.php(10): require_once('C:\\HostingSpace...')
#6 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php on line 11
[10-Jul-2019 11:54:16 UTC] PHP Warning:  require(C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer/../jakeasmith/http_build_url/src/http_build_url.php): failed to open stream: No such file or directory in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\autoload_real.php on line 66
[10-Jul-2019 11:54:16 UTC] PHP Fatal error:  require(): Failed opening required 'C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer/../jakeasmith/http_build_url/src/http_build_url.php' (include_path='.;C:\php\pear') in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\autoload_real.php on line 66
[10-Jul-2019 11:54:19 UTC] PHP Warning:  require(C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer/../jakeasmith/http_build_url/src/http_build_url.php): failed to open stream: No such file or directory in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\autoload_real.php on line 66
[10-Jul-2019 11:54:19 UTC] PHP Fatal error:  require(): Failed opening required 'C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer/../jakeasmith/http_build_url/src/http_build_url.php' (include_path='.;C:\php\pear') in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\autoload_real.php on line 66
[10-Jul-2019 11:55:57 UTC] PHP Fatal error:  Uncaught Error: Class 'WPML_WPSEO_Redirection_Old' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php:11
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\sitepress.php(272): require()
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(362): include_once('C:\\HostingSpace...')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\admin.php(34): require_once('C:\\HostingSpace...')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\update-core.php(10): require_once('C:\\HostingSpace...')
#6 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php on line 11
[10-Jul-2019 11:56:10 UTC] PHP Fatal error:  Uncaught Error: Class 'WPML_WPSEO_Redirection_Old' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php:11
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\sitepress.php(272): require()
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(362): include_once('C:\\HostingSpace...')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\admin.php(34): require_once('C:\\HostingSpace...')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\update-core.php(10): require_once('C:\\HostingSpace...')
#6 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php on line 11
[10-Jul-2019 12:07:15 UTC] PHP Warning:  require(C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer/../tightenco/collect/src/Illuminate/Support/helpers.php): failed to open stream: No such file or directory in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\autoload_real.php on line 66
[10-Jul-2019 12:07:15 UTC] PHP Fatal error:  require(): Failed opening required 'C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer/../tightenco/collect/src/Illuminate/Support/helpers.php' (include_path='.;C:\php\pear') in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\autoload_real.php on line 66
[10-Jul-2019 12:08:36 UTC] PHP Fatal error:  Uncaught Error: Class 'WPML_WPSEO_Redirection_Old' not found in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php:11
Stack trace:
#0 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\sitepress.php(272): require()
#1 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-settings.php(362): include_once('C:\\HostingSpace...')
#2 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-config.php(101): require_once('C:\\HostingSpace...')
#3 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-load.php(37): require_once('C:\\HostingSpace...')
#4 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\admin.php(34): require_once('C:\\HostingSpace...')
#5 C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\update-core.php(10): require_once('C:\\HostingSpace...')
#6 {main}
  thrown in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\plugins\sitepress-multilingual-cms\inc\plugins-integration.php on line 11
[10-Jul-2019 14:58:48 UTC] PHP Notice:  Undefined index: hook_suffix in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\includes\class-wp-screen.php on line 213
[11-Jul-2019 14:00:00 UTC] PHP Notice:  Undefined index: HTTP_USER_AGENT in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\themes\betheme\functions\theme-functions.php on line 466
[11-Jul-2019 16:01:52 UTC] PHP Notice:  Undefined index: HTTP_USER_AGENT in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-content\themes\betheme\functions\theme-functions.php on line 466
[12-Jul-2019 06:27:39 UTC] PHP Notice:  Undefined index: hook_suffix in C:\HostingSpaces\ks22ch\ks22.ch\wwwroot\wp-admin\includes\class-wp-screen.php on line 213

Voici l'adresse du lien : hidden link.

Merci d'avance !

juillet 12, 2019 à 10:12 #4197431

Jamal
Supporter

Languages: Anglais (English ) Français (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Bonjour,

Merci pour votre retour. D'après ma lecture des logs, le code WPML n'arrive pas à trouver une classe(d'un point de vue PHP) qui devrait être déjà chargée dans un fichier .php; Je vois deux possibilités:
1. L'extension WPML n'est pas complète sur votre installation, il fauderait recharger l'extension WPML sur le serveur, de préférence comme fichier zip et faire l'extraction sur le serveur. Comme vous avez déjà chargé les extensions WPML, je dirais que c'est probablement la deuxième possibilitée.
2. PHP est reconnu pour avoir des problèmes sur Windows avec les fichiers qui ont un long chemin. Voir par exemple cette question sur StackOverflow
https://stackoverflow.com/questions/28407585/why-cant-php-find-long-filenames

Cette erreur devrait être fixée sur la version PHP7.1.17, je préconise d'utiliser la version 7.3, voir les nouvelles exigences WordPress https://wordpress.org/about/requirements/

J'espère que cela vous aiderait à résoudre ce problème. Je reste à votre disposition.

Cordialement,
Jamal

juillet 15, 2019 à 12:22 #4210907

laurentS-7

Bonjour,

J'ai téléchargé de nouveau l'extension WPML Multilingual CMS depuis votre site pour le réimplementer via FTP. Cela a fonctionné.

Merci pour votre aide !

juillet 15, 2019 à 12:23 #4210911

laurentS-7

Mon problème est résolu, merci !