Internal Server Error

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 8 replies, has 3 voices.

Last updated by Waqas Bin Hasan 8 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
August 8, 2023 at 10:41 am #14168477
amitB-3	Hey After many tests of the server and our developers, we found an error caused by the WPML String Translation plugin It gives the following error when randomly browsing the site: * Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Apache/2.4.54 (Debian) Server at jbracing.net Port 80 * When I DISABLE this plugin everything works fine please, help us solve the problem Hodaya
August 8, 2023 at 12:01 pm #14169061
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before this ticket gets assigned to one of my colleagues, I will try to help. Usually, the 500 errors (Internal Server Errors) are related to the server configuration or server limitations being reached. You can check our documentation to see if you meet all the WPML minimum requirements here: https://wpml.org/home/minimum-requirements/ Also, please take a look here: https://wpml.org/faq/500-error You can also activate WordPress debug to find out more about what is actually happening when you receive that 500 error: https://wpml.org/documentation/support/debugging-wpml/ I hope that you will find this information helpful. Please let us know how things go. Mihai Apetrei
August 10, 2023 at 7:54 am #14179859
amitB-3	I forwarded all the information to my Cloudways server support, the problem still exists even though they do everything written here. Now it happened to me when I tried to enter the admin of the site When I disable the plugin everything is fine. I am requesting your inspection again. Thanks
August 10, 2023 at 9:24 am #14180691
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hello Amit, Thank you for contacting the support, I am assigned this ticket and 'll try my best to help you on the matter. Since you've already checked several things, did you get anything in debug or server error logs? Can you share some latest logs when running into this issue? You can copy log text into a text file and upload to hidden link and share the link. On the other hand, I just checked hidden link and hidden link and both seem to load just fine. Considering the language switcher, I assume WPML plugins are active, right? Regards.
August 21, 2023 at 2:48 pm #14265135
amitB-3	hey it is not working fine please see now the problem. now WPML plugins are active. I can share with yo the error log: Mon Aug 21 14:41:39.519172 2023] [core:error] [pid 31990:tid 140358020937472] [client 136.243.228.193:0] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
August 21, 2023 at 2:50 pm #14265187
amitB-3	How can I go back to the previous version of your plugins? From the moment I updated the plugins there are problems
August 22, 2023 at 6:06 am #14267689
amitB-3	Now I have this error, Fatal error: Uncaught Error: Class "WPML_Elementor_Module_With_Items" not found in /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-content/plugins/jet-tabs/includes/compatibility/wpml-modules/jet-wpml-accordion.php:5 Stack trace: #0 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-content/plugins/jet-tabs/includes/compatibility/compatibility.php(56): require() #1 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-includes/class-wp-hook.php(308): Jet_Tabs_Compatibility->load_wpml_modules() #2 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #3 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #4 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-settings.php(551): do_action() #5 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-config.php(91): require_once('/mnt/data/home/...') #6 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-load.php(50): require_once('/mnt/data/home/...') #7 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-blog-header.php(13): require_once('/mnt/data/home/...') #8 /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/index.php(17): require('/mnt/data/home/...') #9 {main} thrown in /mnt/data/home/1078303.cloudwaysapps.com/zkbkkymfau/public_html/wp-content/plugins/jet-tabs/includes/compatibility/wpml-modules/jet-wpml-accordion.php on line 5 There has been a critical error on this website. Learn more about troubleshooting WordPress.
August 22, 2023 at 9:03 am #14269137
amitB-3	Same error is being reported which indicates there is a conflict between the Jet Tabs plugin and WPML plugin (multilingual plugin). The specific error is that the Jet Tabs plugin is trying to load a WPML compatibility class called "WPML_Elementor_Module_With_Items" but that class is not being found.
August 22, 2023 at 9:31 am #14269489
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. The errors are not coming from WPML but from other sources. I'll advise to check the followings: IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised. - Make sure all plugins and theme are updated to the latest versions. - Deactivate all plugins except WPML and its addons and check for the issue. - Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any. Apparently the redirection error seems related to any redirection in place (plugin or server level), while JetTab related errors are pointing to compatibility problem. To downgrade WPML plugins, you can use following steps: - Deactivate WPML plugins. - Delete WPML plugins. - Download the required versions from your WPML account (https://wpml.org/account/downloads/). - Upload via Plugins -> Add New -> Upload. - Activate. Please let me know your findings.

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