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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate pages including the WooCommerce shop page, blog page, contact us page, and others, but instead of seeing the translated page, you receive the message: 'Oops, looks like the page is lost. This is not a fault, just an accident that was not intentional.' You are wondering why the pages are not displaying correctly after adding the WPML language switcher and how to fix the issue of the page not being found after translation.
Solution:
According to client the "Event Tickets" plugin was causing the issue and deactivating that plugin the issue is gone

If this solution becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 2 replies, has 2 voices.

Last updated by giorgiK-10 2 weeks, 2 days ago.

Assisted by: Noman.

Author Posts
December 24, 2024 at 10:34 am #16543266

giorgiK-10

Background of the issue:
I am trying to translate pages, including the WooCommerce shop page (product), blog page, contact us page, and others. The issue can be seen on this page: hidden link

Symptoms:
Instead of seeing the translated page, I got the message: 'Oops, looks like the page is lost. This is not a fault, just an accident that was not intentional.'

Questions:
Why are the pages not displaying correctly after adding the WPML language switcher?
How can I fix the issue of the page not being found after translation?

December 24, 2024 at 11:46 am #16543573

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

It seems the issue still persists, so I moved the chat into a forum ticket to assist further. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you, and I apologize for any inconvenience caused so far. I’m here to help resolve this issue.

December 27, 2024 at 8:06 pm #16549238

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

@giorgik-10

Looks like issue still exists, so I moved the chat into a forum ticket to assist further. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you, and I apologize for any inconvenience caused so far. I’m here to help resolve this issue.

December 28, 2024 at 10:55 am #16549865

giorgiK-10

Turns out plugin - "Event Tickets" was causing the crash.