Payment - WPML

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Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: Documentation request

This topic contains 5 replies, has 0 voices.

Last updated by Bruno Kos 1 year ago.

Assisted by: Bruno Kos.

Author	Posts
November 7, 2024 at 11:23 pm #16376526
oliverh-53	Background of the issue: I am working on a site under development and I am using WPML. I noticed that our subscription is up for renewal in January 2025. We currently pay monthly for translations as we use them. Symptoms: I noticed that the renewal is listed at €74, and I am unsure if we need to pay this amount since we already pay monthly for translations. Also, ple<see help with the other issue. Questions: - I noticed that the renewal is listed at €74, and I am unsure if we need to pay this amount since we already pay monthly for translations. - How can I give our designer temporary access to our WPML account?
November 8, 2024 at 8:25 am #16380896
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Thank you for contacting WPML support! WPML's subscription renewal and automatic translation credits are separate services. WPML Subscription Renewal fee provides access to plugin updates, support, and new features. Even if you pay monthly for translations, maintaining an active subscription ensures your WPML plugin remains up-to-date and supported. https://wpml.org/purchase/wpml-renewal/ Automatic Translation Credits cover the cost of translating your content. They are billed separately from the subscription fee. https://wpml.org/account/buy-credits-for-automatic-translation/ As for temporary access to its account, do you mean this? https://wpml.org/announcements/2020/09/add-other-people-to-your-wpml-cms-or-agency-account/ However, your designer doesn't need direct access to WPML's account to work on translations. You can allocate translation credits to your website, and the designer can manage translations directly within your WordPress dashboard. This setup allows them to perform necessary tasks without accessing your WPML account. If you have further questions or need assistance with WPML, feel free to ask! Regards, Bruno Kos
November 19, 2024 at 9:45 am #16418444
oliverh-53	Hi guys, I have registered on OutstandingThemes.com for the pay-as-you-go plan, but somehow it has stopped translating. How come? And how do I make it start again?
November 19, 2024 at 11:58 am #16419337
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	In our system I can see that you have not reached our safety limit yet. Can you send me a screenshot on what you see, something that indicates that translation has stopped even if not all content has been translated yet?
November 19, 2024 at 2:09 pm #16420188
oliverh-53	Hi Bruno, Well - not much to see except that only 19 articles have been translated.
November 20, 2024 at 8:09 am #16422793
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Would you be willing to provide me with WordPress credentials so I could investigate the issue directly? I'd like to check translation settings. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.

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