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This topic contains 8 réponses, has 3 participants.

Last updated by corinneS il y a 5 ans et 8 mois.

Assigned support staff: Minesh.

Auteur Messages
juillet 27, 2014 à 9:23 #442915

corinneS

Hello,

After translate a post, original post disappear. hidden link
When I translate pages, I have no problem.
Can you help me?
Ihave see same problems on forum but don't find how to resolve.....

Thanks

juillet 28, 2014 à 5:32 #442956

Minesh
Supporter

Hello corinneS,

Thank you for contacting WPML support!!

In order to investigate your issue, Can you please let us answer following questions:
=> Can you please share screen shot of WPML => Support Page
=> Can you please tell us what is your WordPress version?
=> Can you please tell us Which theme you are using? is it public?

Thanks,
Minesh
OnTheGoSystems – Support Department

juillet 28, 2014 à 9:16 #443618

corinneS

Hi Minesh,

Thanks for response but:

1-I don't understand exactly what you want ?
2-Wordpres version 3.9.1–fr_FR,
3-Twenty Twelve Child. Public ?

Regards
Magod

juillet 29, 2014 à 12:56 #444051

Minesh
Supporter

Hello corinneS,

Can you please take a screenshot of your Support Page by following next steps and send it to us:

=> Login to your Admin Panel
=> Go To [ Left Menu ] WPML -> Support

Thanks,
Minesh
OnTheGoSystems – Support Department

juillet 29, 2014 à 6:45 #444300

corinneS

Hello Minesh

Hope that's right.

Thanks

Magod

juillet 30, 2014 à 12:00 #444684

Raul Bernad

Hi Corinne,

Minesh is off on vacation today. He will be back tomorrow.

What we need to know is the components and versions of WPML plugins you are running in your site. You can send us a screenshot of WPML > 'Support' as Minesh said, or you can just write the name of the WPML add-ons you are using in your installation and also the version of each component which you can see in the Plugins section of the admin. For example:

WPML Multilingual CMS - version 3.1.6
WPML String Translation - version 2.0.6
etc...

Thanks!

juillet 30, 2014 à 3:57 #444851

corinneS

Sorry, I haven't understand.File attached.

See also debug informations:
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Thank you very much
MAgod

juillet 31, 2014 à 8:00 #445158

Minesh
Supporter

Hello corinneS,

Thank you for sharing information!!

We have carefully review information which you shared with us and we found that you are running with older versions of all addon WPML plugins. [ WPML String Translation, WPML Translation Management etc..etc..]

***Please take FULL BACKUP of your database and website.

Can you please upgrade your all WPML core and add-on plugins to its latest released versions. Updating is simply the first step in troubleshooting issues. It is required because fixes are provided in the form of updates.

You can find WPML latest released versions at:
=> wmpl.org => My Account => Downloads

Please let us know if you require further assistance.

Thanks,
Minesh
OnTheGoSystems – Support Department

juillet 31, 2014 à 7:37 #445563

corinneS

All works fine. Great.

Thanks a lot

Magod