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This topic contains 5 replies, has 3 voices.

Last updated by Dražen Duvnjak 1 year, 3 months ago.

Assisted by: Dražen Duvnjak.

Author Posts
August 26, 2023 at 10:03 am #14294389

peterK-126

Hi,

The woocommerce checkout page does not allow you to add the Privacy Policy and the Terms links in german. In English and Hungarian everything is fine.

thank you for your kind help.

Best

Peter

check-out.PNG
August 26, 2023 at 10:10 am #14294417

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Peter.

Before this ticket gets assigned to my colleagues, I will try to help.

Maybe this extra space in the shortcode is messing that up?

Can you remove that space in the shortcode and see if the content is generated?

Please let us know how things go.

Mihai Apetrei

Screenshot 2023-08-26 at 13.08.15.png
August 26, 2023 at 10:26 am #14294457

peterK-126

Super thank you!

For some reason I can't even display the code to rewrite it.

I sent you a screenshot. Here the shortcode is in English in the Hungarian text, and if I select German it stays that same way.

screenshot.PNG
August 26, 2023 at 10:36 am #14294503

peterK-126

I found the code in the string and removed the space , but it didn't help.

At the same place ( string ) I rewrote the code to point to the German privacy page but it doesn't help

screenshot 2.PNG
August 28, 2023 at 6:18 pm #14302727

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Thank you for the update.

We would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and us can see and have access to it.

Our Debugging Procedures

We will be checking various settings in the backend to see if the issue can be resolved. Although we won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, we will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

We will be waiting for your response.

August 31, 2023 at 7:10 am #14317573

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back.

I have checked and found the issue, in String translation you are also translating shortcode in German, which is not correct, you should use the same one [terms].

I have changed this and now it works fine in German also, image attached.

Regards,
Drazen

Screenshot_5.jpg
Screenshot_4.jpg
August 31, 2023 at 10:14 am #14319337

peterK-126

Hello Drazen

The private policy was not good in German either. I followed the instructions and now it's fine.

Thank you very much !

Best regards

Peter