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Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

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This topic contains 17 réponses, has 2 participants.

Last updated by Yvette Il y a 2 semaines et 6 jours.

Assigned support staff: Yvette.

Auteur Messages
septembre 15, 2021 à 3:29 #9594145

josianeH

Link translation in footer ("consult the legal notices") from an Elementor widget isn't showing on front end.

septembre 16, 2021 à 8:39 #9598331

josianeH

Bonjour

septembre 16, 2021 à 9:54 #9599129

josianeH

Bonjour, quelqu'un devait me contacter aujourd'hui pour se connecter dans mon administration. La personne en chat m'avait dit qu'il suffisait de mettre un petit "bonjour" pour que quelqu'un prenne la suite de l'intervention.

septembre 16, 2021 à 3:34 #9602291

josianeH

????

septembre 16, 2021 à 3:49 #9602421

Yvette
Supporter

Languages: Anglais (English ) Espagnol (Español )

Timezone: Europe/Paris (GMT+02:00)

Hello

I am sorry for the delay. I am not able to attend to your ticket in French although I can read it fluently, my written French is not good enough.

If you want to continue, we can. Here are my observations and thoughts.

I understand that you are modifying the English Elementor footer template directly. We normally recoommend that you use the translation editor to translate footer/header templates.
Have you read our guide thoroughly here?
https://wpml.org/documentation/plugins-compatibility/elementor/

I also understand that. we asked for site access, but that you needed time to make a backup. We asked to reply on the ticket once backup is done.

If it is, please respond with site access data in the private area that I have opened below.

septembre 16, 2021 à 4:18 #9602681

Yvette
Supporter

Languages: Anglais (English ) Espagnol (Español )

Timezone: Europe/Paris (GMT+02:00)

Thank you.

You entered the same information for the userid/password. I tried this but the system will not accept it and says the password is incorrect.

Can you please review the information provided or provide new ones?

septembre 16, 2021 à 4:54 #9602975

josianeH

Sorry
pass is

septembre 16, 2021 à 4:55 #9602981

josianeH

no possibility to answer in private....

septembre 16, 2021 à 5:17 #9603149

Yvette
Supporter

Languages: Anglais (English ) Espagnol (Español )

Timezone: Europe/Paris (GMT+02:00)

You can either edit the original private area or just use this new one I am opening now.

septembre 17, 2021 à 7:41 #9606629

josianeH

I have modify in message. Thank you.

septembre 17, 2021 à 8:48 #9610619

josianeH

I receive email saying you have finish your translation.
But do you see THERE IS NO MORE HEADER AND NO MORE FOOTER??????????????
My website is broken!

septembre 18, 2021 à 6:41 #9611833

josianeH

Hi Yvette,
Thank you very much. Can you tell me exactly what you did? Because for days every time I modified the footer (via elementor), it deleted header and footer.
Can you confirm me that the message with the video link you put is in "private"?

septembre 18, 2021 à 11:17 #9613227

Yvette
Supporter

Languages: Anglais (English ) Espagnol (Español )

Timezone: Europe/Paris (GMT+02:00)

Hello

I no longer can reach your dashboard but here is a video and documentation about setting the display conditons:
hidden link

It seems that these get wiped out or unset whenever the footer is modified. So, I had to reset it and save again.

Does this answer your question?

septembre 27, 2021 à 10:01 #9666487

Yvette
Supporter

Languages: Anglais (English ) Espagnol (Español )

Timezone: Europe/Paris (GMT+02:00)

Hello

1. I can reach your site but I have no permissions to access wp-admin. Please correct this.

2. This seems to be a NEW issue - am I correct? The widget is now translating.

septembre 27, 2021 à 10:08 #9666593

josianeH

Hello Yvette, you have permissions now. 🙂
No it is not a new issue. Copyright is existing but we don't see it.
Can you delete my message (or put it in private): september 25?
Thank you