Home›Support›English Support›[Waiting for user confirmation] "There is a problem with the String Translation table in your site" message
[Waiting for user confirmation] "There is a problem with the String Translation table in your site" message
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Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
Background of the issue:
I am trying to solve the error related to the String Translation table on my site. The issue can be seen on the page: hidden link
Symptoms:
I received a message stating 'There is a problem with the String Translation table in your site'.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
We will need access to the database to analyze this issue. I will install a plugin for this purpose. Let me know in case you do not agree on that, and I will provide you instructions about what need to be verified.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
We do only have restricted access to the website.
In this case it is not possible for us to install plugins. Please provide complete admin access to the website, as we need to install a plugin to revise the database and it might be that we need to install temporarly one of our tech-support plugins to solve the issue.
Please leave me a comment on this ticket, once you have finished this task.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
This is odd, as I could not see the Admin Menu for adding plugins plus a few other menu sections. I tried again now, and the menu is available.
I see there is an issue with at least one of WPML's tabled. I am waiting for a second tier support to fix this issue and will notifiy you here once it's done.
