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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to translate a product template in the Divi Theme Builder but encountered an issue where the translated template would apply to both the French and English versions, regardless of the language loaded in the Theme Builder.

Solution:
1. We recommended the client to back up their site.
2. Navigate to WPML > Support > Troubleshooting.
3. Click on the buttons provided, including the one to synchronize templates.
4. If the issue persisted, we requested temporary access to the client's wp-admin and FTP for further investigation.
5. We also mentioned the possibility of using the Duplicator plugin to replicate the site locally for troubleshooting.

We were able to resolve the issue by synchronizing the templates from WPML > Support > Troubleshooting options.

If this solution does not seem relevant to your situation, please do not hesitate to open a new support ticket with us.

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This topic contains 4 réponses, has 2 participants.

Last updated by Ilyes il y a 4 mois et 1 semaine.

Assisted by: Ilyes.

Auteur Messages
décembre 1, 2023 à 2:41 pm #14973805

romainO-2

Vous pouvez me répondre en anglais si c'est plus rapide

Je tente de : traduire un corps de template de produit dans le theme builder de Divi (voir langue du texte dans les onglets du bas, screenshot1).

URL de (mon) site Internet où le problème apparaît : hidden link (tous les produits)

J'ai bien traduit ce template, soit dans la library divi (selon un guide que vous m'aviez passé) soit dans le menu traduction (guide Elegant Themes : hidden link).

À chaque fois que je charge une langue (FR ou EN) dans le theme builder (interface FR ou EN), elle s'applique pour les 2 versions (FR ET EN). Depuis, je n'arrive à charger dans le theme builder version FR que des templates EN (screeshot 2). Pour le FR, je suis obligé de faire du copier-coller de sections.

J'ai dejà eu ce genre de problème il y a plusieurs années. Je ne comprends pas pourquoi ça bloque encore. ça marchait jusqu'à il y a peu de temps.

Capture d’écran 2023-12-01 à 15.11.47.png
2.jpg
1.jpg
décembre 1, 2023 à 2:48 pm #14973961

romainO-2

Même problème pour le footer en fait. Il apparait en anglais dans les 2 langues alors que je ne l'ai pas touché.

décembre 4, 2023 à 1:12 pm #14987103

Ilyes
Supporter

Languages: Anglais (English ) Français (Français ) Arabe (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

Thank you for contacting WPML support team,

I have checked your site and found out that the template is only working in the default language as shown in this screenshot : hidden link

Please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Can you please try to do a backup of your site and go to WPML > Support > troubleshooting and try all the following buttons (synchronize templates too): hidden link

If that didn't help, I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.

Kindly provide me with the steps on how to replicate the problem.

If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this.

It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/

If you do not see the form below, please do not enter your credentials as they will be publicly exposed:

hidden link

For your privacy and security, please ensure that you make your reply a private one.

Best regards,

décembre 4, 2023 à 1:35 pm #14987297

romainO-2

Note : product page are translated the old fashion way, opening the wordpress edition page in english. The client doesn't want to evolve to the WPML translation editor.

décembre 5, 2023 à 7:32 pm #15002449

Ilyes
Supporter

Languages: Anglais (English ) Français (Français ) Arabe (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

I was able to fix the issue by synchronizing the templates from WPML > Support > Troubleshooting options as shown in this video : hidden link

Please let me know if it is working now as expected 🙂

Best,

décembre 6, 2023 à 7:24 am #15003999

romainO-2

Oups, sorry.
As you took time to answer, I have contacted english support via the chat, and they found the solution. I forgot to close this ticket.
Thank you anyway.

romainO-2 confirmed that the issue was resolved on 2023-12-06 07:24:55.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.