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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 11 months ago.

Assisted by: Mateus Getulio.

Author Posts
April 6, 2022 at 4:55 pm #10966933

Pierre Jabban

Hello,

I am using WPML with ithemes and i receive this error, any way i can solve the issue?

April 7, 2022 at 3:45 pm #10974813

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thanks for your contact. I'll be happy to assist you with this!

We can try a possible solution for this issue. Please follow these steps (even if you already tried some of them before):

- Make sure to have a complete backup from your database and website
- Deactivate and exclude the existing WPML plugin and add-ons
- Install and activate WPML again. You can download it from your account: https://wpml.org/account/downloads/
- Now go to https://wpml.org/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard, navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the "Register" button below WPML plugin
- Add your new Site Key copied above

Let us know if this resolves your issue or if you need further assistance. Also, we have seen a few reports lately where after updating the site key, the error message goes away after a day or so. Could you please check again after this time (one or two days)?

Regards,
Mateus.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.