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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and trying to translate strings in the

user.php

file for login functions, but the texts are not appearing in the WPML string translation area.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Go to WPML > Languages and add a new secondary language. This action will enable you to re-scan WordPress.
2. Navigate to WPML > Theme and Plugins Localization and scan WordPress. This will register the string.
3. Proceed to WPML > String Translation, search for the string, and translate it.

We recommend these steps as they have been confirmed to work on your website. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 14 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 month, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
October 15, 2025 at 7:38 am

muradA-4

Background of the issue:
I am working on a site under development and trying to translate strings in the user.php file for login functions using WPML.

Symptoms:
Texts in the user.php file are not appearing in the WPML string translation area.

Questions:
Can you help me to translate strings that appear in user.php for login functions?

October 15, 2025 at 9:03 am #17486137

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

You can reactivate the plugins and the theme. I'll get back to you once I have new information.

October 15, 2025 at 9:09 am #17486142

muradA-4

Okay. Thanks for your time.

October 15, 2025 at 11:44 am #17486834

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello there,

Please make sure to have a full website backup and update all your WPML plugins. To update them, go to Plugins > Add New > Commercial and click the option to check for new updates. There should be new versions available.

After updating, please go to WPML > Theme and Plugins Localization and check if WordPress is on the Core list, to be scanned. Let me know.

October 15, 2025 at 1:42 pm #17487211

muradA-4

Hi,

You know I made a demo website to test this issue. I also found this issue there where I installed new WP website and all things are updated and with just updated version. At begining I saw WP in list but after doing scan for strings it dissappeared as my previous website that we discussed today.

October 16, 2025 at 10:07 am #17489629

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Thank you.

I escalated your ticket and will get back to you as soon as I have feedback. Please leave the website as is, at the moment.

October 16, 2025 at 10:37 am #17489755

muradA-4

Hi,

Thanks for your response.

Website layout was changed may be you working on now to debug issue. Please give info, how long will it continue?

October 16, 2025 at 1:06 pm #17490480

muradA-4

Please, give response when you will return website to normal view?

October 17, 2025 at 6:40 am #17492848

muradA-4

Hi there,

I could not get any response from you.

We have to complete content update in website for some important deadline. I wanted to learn about if it will be possible to return website normal view today?

Thanks.

Screenshot_17-10-2025_103955_proma.az.jpeg
October 17, 2025 at 7:20 am #17492950

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hey there,

I apologize for that. You can return the website to its previous state.

I reached out to the devs, and was able to register the string. It's now available and can be translated to Azerbaijani. Thank you for your patience.

October 17, 2025 at 7:47 am #17493032

muradA-4

Hi,

I would like to ask that I want to return website from backup because for some WooCommerce settings. Can I return website from backup? Or I should return it from current case? I mean may be you have added some specific fix in current form of website and If I return it from backup, so your solution will be removed.

Please, give response ASAP.

October 17, 2025 at 11:00 am #17493828

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

You can.

After that, apply the solution, which is to add another language, go to WPML > Theme and Plugins localization, scan WPML, then go to WPML> String Translation and translate the string. You can delete the other language thereafter.

October 23, 2025 at 5:45 am #17510722

muradA-4

Hi there,

I opened ticket related translation WordPress Core using WPML. But it not working. It started behave in the previous way. After I scan for strings in WordPress Core, these strings are not available in String Translation section.

I added images to show untranslated texts to Azerbaijani language. I can't find those texts and other error related texts in String Translation part which comes from WP Core.

Screenshot (81).png
Screenshot (80).png
October 23, 2025 at 5:54 am #17510758

muradA-4

I provided images above to show texts related login error messages. I want to translate them to Azerbaijani language.

We need to solve this issue ASAP. It is critical for us to complete our project in this week.

October 23, 2025 at 1:09 pm #17512628

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

You haven't provided any feedback on the solution we provided. Let me share it again, in more detail.

What's happening, is that the WordPress core can only be scanned once. In your case, there was likely some issue, as not all strings were registered after the scan. Thus, we need to re-scan it. To be able to do that, we need to:

1. Go to WPML > Languages and add a new secondary language. After that, you will be able to re-scan WordPress;
2. Go to WPML > Theme and Plugins Localization and scan WordPress. That will register the string;
3. Go to WPML > String Translation, search and translate the string;

I'm recommending that again, since you didn't provide any feedback and we confirmed on your website that the solution works. Let me know.