Problem: The client is unable to use their password for their WPML account and is unsure why their old password is missing. Solution: If you're experiencing issues with your WPML account password, we recommend the following steps: 1. Disconnect the social media account from your WPML profile. 2. Log out of your WPML account. 3. Visit https://wpml.org/account and click the Login button. 4. Use the 'Forgot password' option to generate a new password. After completing these steps, you should be able to log in with your email and password and change the password later without any issues. If you prefer to continue using social media login, you can dismiss the warning message; it will not affect your access or account usage.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
