Problem: The client is experiencing issues with the SimpleXML extension, which is necessary for the WPML translation editor to work. Despite meeting the minimum requirements for WordPress, PHP, and MySQL, they encountered a fatal error indicating that the function
simplexml_load_file()
is undefined.
Solution: We recommend that the client contacts their hosting provider to enable or reinstall the PHP XML extension on their server. This should resolve the error related to the SimpleXML extension not being active. A re-installation of the XML extension is often necessary when encountering such issues. For more information on this error and how to address it, please refer to the following Stack Overflow discussion: https://stackoverflow.com/questions/49447168/call-to-undefined-function-simplexml-load-file.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking with your hosting provider the issue persists, we highly recommend that you open a new support ticket. Additionally, it's important to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
