Problem: The client reported an issue where the translated footer on their page did not match the original footer, nor the non-translated version, indicating a potential mismatch in the template mapping. The site uses the TT5 theme, which previously encountered issues with menu definitions when attempting to implement multilingual capabilities with Polylang. Solution: We requested the client to provide the URL for editing the footer in the original language and to share access credentials securely to investigate the footer translation and verify the WPML configuration. We also advised the client to ensure a full site backup is available before making changes.
If you're experiencing similar issues, we recommend checking your template settings and ensuring your WPML configuration is correct. For detailed guidance, visit our documentation on WPML documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with their translated page where the company logo does not show, the menu item formatting from the original page is not maintained, and they cannot add a language switcher to the menu as it is greyed out. Automatic Media Translation is enabled, and menu synchronization does not find any synchronized menus. Solution: We recommend creating a staging site to safely replicate and address these issues without affecting the live site. You can use the WP Staging plugin, which is free and user-friendly. Once the staging site is set up, please share the URL to edit the header in the original language, and we will use the credentials from your other ticket to assist further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket at WPML support forum for further assistance.
