Problem: The client is developing a site using WPML and has encountered an issue where the category page for 'Serrature', a child category of 'Prodotti', does not load in languages other than Italian, despite the URL being correct and all category names being translated. Solution: After consulting with our second-tier supporters, it was determined that the issue was related to the theme builder and not WPML. We recommend checking the theme builder settings and ensuring compatibility with WPML. If you're experiencing similar issues, we suggest verifying the theme's compatibility with WPML and checking for any specific settings within the theme builder that might affect category translations.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with HTML not rendering correctly in translated pages of ACF fields on your site, where HTML code is visible instead of being rendered as text, particularly when using the Divi theme. Solution: We recommend adding the following code to your theme's functions.php file and then re-translate the affected page:
// WPML workaround for compsupp-7001
add_filter('do_shortcode_tag', 'wpml_compsupp7001_decode_et_pb_button_text', 10, 4);
function wpml_compsupp7001_decode_et_pb_button_text($output, $tag, $attr, $m) {
if ( class_exists('Sitepress') && 'et_pb_accordion_item' === $tag && isset($attr['title'])) {
// Decode both the ampersand and the apostrophe
$output = html_entity_decode($output, ENT_QUOTES, 'UTF-8');
}
return $output;
}
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is developing a site using DonDivi with Divi Layouts and has translated the submenus. However, when switching to a different language, the translated submenus do not appear as expected. Solution: 1. We recommended reviewing a similar issue discussed in a forum thread, which might provide insights or solutions. You can find the thread here: https://wpml.org/forums/topic/how-to-translate-the-dondivi-divimenus-flex-module-links/ 2. We asked the client to provide a URL or steps to reproduce the problem, or a screencast that shows the issue step by step. Additionally, we requested access credentials to the site, ensuring that the client has a full site backup for safety.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
