Problem: You are trying to have all menus and submenus on your site translated using WPML, but some submenus are not being translated. Solution: To ensure all menus and submenus are translated, follow these steps: 1. Take a backup of your site first for safety reasons. 2. Navigate to WPML >> WP Menu Sync page and press the Sync button. 3. Select all the menu items and press the “Apply Changes” button. 4. Complete the translation of custom menu links from WPML >> String Translation using the link on WP Menu Sync page. 5. After translating the custom links, return to WPML >> WP Menu Sync page and press the Sync button again. If the issue persists, try the following: 1. Go to the Appearance >> Menus page. 2. Choose the header menu. 3. Click on the secondary language icon to open up the secondary language menu. 4. Ensure the menu items are translated correctly in the secondary language and press the Save Menu button. For more details about menu translation, visit https://wpml.org/documentation/getting-started-guide/translating-menus/
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing a fatal error on their homepage after trying to translate it. The error message indicates an issue with the array_map() function in their custom theme code, specifically when fetching values from fields on the ACF options page. Solution: 1. Verify if the issue is related to WPML by temporarily disabling WPML plugins and checking the translated page for errors. 2. If the error persists, it suggests a problem with the custom theme code. Add a fallback in the theme's code to handle cases where
$as_amounts
is null to prevent the error. 3. To ensure ACF fields translate correctly with WPML, resave the ACF options pages in the second language. Detailed steps can be found in our documentation: Translating the ACF Options Page Custom Fields with WPML.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client reported issues with untranslated parts of their website, specifically the Quiz and Profit Calculator, and the 'About Us' page not displaying in Spanish. Additionally, there were questions about translating a popup from Klaviyo. Solution: 1) For the 'About Us' page, ensure that the page is published in both languages. This can be done by going to Pages > All, finding the ES page, and changing its status to published via quick actions. 2) For translating hardcoded content such as the Quiz and Profit Calculator, the client's developer needs to adjust the strings according to WordPress guidelines. Once adjusted, these can be translated using WPML's String Translation. More details on this process can be found here: https://wpml.org/documentation/support/how-to-use-gettext/
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
