Problem: You are experiencing issues with the WPC Frequently Bought Together plugin when switching languages on your website. Specifically, products added to the cart in one language disappear when switching to another language. Additionally, the + sign in the Frequently Bought Together widget does not adjust correctly between Right-to-Left (RTL) and Left-to-Right (LTR) orientations. Solution: 1) For the issue of products disappearing from the cart upon language switch, this is a known behavior with complex products. We recommend enabling the option in WooCommerce Multilingual (WCML) to 'Prompt for a confirmation and reset the cart' when switching languages. This option is particularly useful for complex products. You can find more details here: Clearing Cart Contents When Language or Currency Change. Additionally, we invite the plugin author to join our GoGlobal program to work on compatibility improvements: Go Global Program. 2) For the alignment issues of the + sign in RTL and LTR orientations, this is likely controlled by the theme or the plugin's CSS and not by WPML. We advise testing the widget without WPML in both RTL and LTR modes and reporting the issue to the theme or plugin developer.
If these solutions do not resolve your issue or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are unable to translate certain strings in the account section of your online store from English to Arabic using WPML's standard methods. Additionally, the WordPress backend menu switches direction from left to right when a new WooCommerce order is received. Solution: First, ensure that you are adding these strings via the Theme customizer and switch the language settings from AR to EN. Next, copy the XML configuration for these strings from WPML > String Translation > Translate admin text and add them to WPML > Settings > Custom XML. This adjustment should resolve the issue with the strings not translating. For more detailed guidance, refer to the documentation on finding strings that don't appear on the string translation page: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: The client needed to translate the "Phone" and "Email Address" fields in the Shipping Address area of the WooCommerce Checkout page, which were added using custom code.
Solution: We recommended the client to try the following methods: 1. Enable the "Look for strings while pages are rendered" option in WPML > String Translation, visit the checkout page to render the strings, and then search for them in the String Translation interface. 2. If the strings are not found, they might be registered as admin texts. The client should follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ 3. As an alternative, use CSS to target specific languages. We provided a custom search URL to find existing tickets with code examples for this method.
If these solutions do not resolve the issue or if they seem outdated or irrelevant, we encourage the client to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. For further assistance, please contact our support forum.
Problem: The client experienced an issue where WPML reversed the source language of some strings from English to Arabic, causing a mix-up of languages on their English and Arabic pages. Solution: We recommended checking the boxes next to the affected strings, scrolling down to find the option to change the language of those strings, setting it back to English, and then translating them into Arabic again. This solution is based on the guidance provided in the following WPML documentation: How to change the source language of strings.
If you're experiencing a similar issue, we recommend you try the steps mentioned above. However, please note that the solution might be irrelevant due to it being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client has an online store serving the GCC countries and is using WPML and WCML plugins to translate the store and provide products in local currencies. The issue is that WooCommerce only shows currency symbols in Arabic format, which is not professional, and the client wants to display custom currency symbols for both English and Arabic versions of the store.
Solution: We recommended registering the currency symbol string to a text domain using the following code and replacing "your-domain-name-here" with a descriptive domain name:
If this solution does not apply or is outdated, or if you encounter further issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket in our support forum.
Problem: The client is using the Blocksy Theme with WooCommerce and is unable to translate additional product tabs created by a pro feature of the theme. These custom tabs do not appear in the Arabic version of the product page, while standard WooCommerce product tabs do.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket with us.
