Problem: When WPML plugins are active, the client cannot access the Astra Pro customize page. Errors occur, including a PHP notice about an incorrectly called function and a fatal error due to memory exhaustion. Solution: We recommend increasing the PHP memory limit to 512M to handle the operations with the number of plugins installed. This adjustment can be made by editing the wp-config.php file and adding or updating the following line:
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client was facing an issue where the product page URL was not displaying the translated version correctly. Despite setting the product base in the settings as 'produkt/%product_cat%' and translating it to 'product/%product_cat%', the URL still showed '/en/produkt/%product_cat%' instead of the translated version. Solution: We resolved this issue by navigating to WPML > Settings > Post Type Translation > Products (product) and selecting "Set different slugs in different languages for Products." We then entered a blank space in the field for 'product/%product_cat%' and clicked "Save" at the bottom of the section. This action corrected the URL display on the client's site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
