Problem: The client is experiencing persistent errors on their website related to translations, even after increasing the PHP memory limit to 384MB as suggested. The issues include the translation page showing English to English instead of German to English, the 'Take and Translate' button reloading the page without any action, and the client not being recognized as a translator in the system. Solution: We recommend the following steps to address the issues: 1. Edit a page in the original language, make a small change, and save these changes. Then, update the translation and check if the issue persists. 2. Create a video using tools like Loom or Kommodo to describe the steps you're taking when the error occurs, and share the link with us for better context. 3. Resend the content for translation in WPML -> Translation Dashboard to create a new translation job, ensuring the current job is not corrupted. 4. If you are an administrator, note that you will not appear in the translators tab because your user is automatically added as a translation manager.
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are updating the German language on your website and after updating, you also update the English version. However, after these updates, all the links in the translated content disappear and need to be re-added.
Solution: First, ensure you are using the latest WPML version, as the new 4.7 release includes many improvements and bug fixes that might resolve your issue. Before making any changes, take a full backup of your website and database. It is highly advised to perform these steps on a staging or development site first to avoid compromising your live site. 1) Deactivate all plugins except for WPML and String Translation. 2) Switch to a standard theme, such as 2024 or 2021. 3) Check if the issue still occurs. 4) Reactivate your plugins one by one, checking for the issue after each activation to pinpoint any conflicts. 5) If the issue does not reoccur after all plugins are activated, switch back to your original theme to check if it is causing the problem.
If the solution provided here becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
