Problem: The client was experiencing an issue where the blue menu beneath the black header was not showing links to their respective translated categories. Instead, all links were directing to the English category permalinks. This issue started occurring after 29/04.
Solution: 1. Go to Appearance -> Menus, and copy the menu ID (for example, 37). 2. Navigate to WPML -> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the menu ID. 5. Select the string related to the menu ID. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the menu ID into the translated menus IDs.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing an issue where product categories were showing duplicate products in different languages, alternating between German (DE) and English (EN), despite not being new products and having worked correctly for many years.
Solution: We identified that the issue might be due to a conflict with cache settings, specifically involving the Redis cache and the Breeze plugin with Varnish cache configured. We recommended the following steps: 1. Disable the Redis cache or configure it properly. 2. Disable the Varnish cache or configure it properly. As a workaround, we suggested changing the Product Category slug for the German version from
ktm-250-exc
to
ktm-250-exc-de
and then clearing the caches to see if the issue persists.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still exists, please open a new support ticket at our support forum.
Problem: The client's multilingual WooCommerce website experienced a disappearance of products in the translated languages (FR, DE, and USA). The issue was resolved by using the "Synchronize posts taxonomies" button, but the client sought an explanation for the cause and how to prevent it in the future. Solution: We explained that it is challenging to pinpoint the exact cause without further investigation. However, such issues may arise if: 1. Content was created while WPML or its add-ons, such as WooCommerce Multilingual (WCML), were disabled. 2. There is a conflict between WPML and another plugin, possibly a WooCommerce Addon. We recommended that if the issue reoccurs, the client should allow us to take a copy of their site for debugging and to attempt to recreate the issue. This would enable us to run troubleshooting steps to determine the cause. Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket.
