{"id":16424616,"date":"2024-11-20T12:36:39","date_gmt":"2024-11-20T12:36:39","guid":{"rendered":"https:\/\/wpml.org\/faq\/comment-puis-je-fournir-mes-informations-de-debogage-pour-un-support-plus-rapide\/"},"modified":"2024-11-20T12:36:41","modified_gmt":"2024-11-20T12:36:41","slug":"comment-puis-je-fournir-mes-informations-de-debogage-pour-un-support-plus-rapide","status":"publish","type":"faq","link":"https:\/\/wpml.org\/fr\/faq\/comment-puis-je-fournir-mes-informations-de-debogage-pour-un-support-plus-rapide\/","title":{"rendered":"Comment puis-je fournir mes informations de d\u00e9bogage pour un support plus rapide ?"},"content":{"rendered":"\n<p class=\"lead\">Vos informations de d\u00e9bogage se trouvent dans la zone de support de WPML dans votre administration WordPress. <\/p>\n\n<p>Vos informations de d\u00e9bogage incluent des donn\u00e9es telles que la configuration du serveur, la version de WordPress et les versions des plugins install\u00e9s. Elles n&rsquo;incluent pas d&rsquo;informations priv\u00e9es et ne sont visibles que par le support assign\u00e9 \u00e0 votre ticket. <\/p>\n\n<p>En partageant des informations de d\u00e9bogage avec notre \u00e9quipe de support, nous pouvons identifier les probl\u00e8mes plus facilement et r\u00e9soudre votre probl\u00e8me plus rapidement. <\/p>\n\n<h2 class=\"wp-block-heading\">O\u00f9 puis-je trouver mes informations de d\u00e9bogage ?<\/h2>\n\n<p>Pour trouver vos informations de d\u00e9bogage : <\/p>\n\n<ol class=\"wp-block-list\">\n<li>Allez dans<strong> WPML \u2192 Support<\/strong>.<\/li>\n\n\n\n<li>Dans la section <strong>Support<\/strong>, cliquez sur le lien <strong>informations de d\u00e9bogage<\/strong>.<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image tb-image tb-image-dynamic tb-image-frame-none\" data-toolset-blocks-image=\"dd4c81e1371d0b5e0b307c695daf69fe\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support.jpg\"><img decoding=\"async\" width=\"1024\" height=\"795\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support-1024x795.jpg\" alt=\"Debug information link in WPML Support\" class=\"wp-image-16050722\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support-1024x795.jpg 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support-300x233.jpg 300w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support-150x116.jpg 150w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support-768x596.jpg 768w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/Debug-information-link-in-WPML-Support.jpg 1448w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><div class=\"tb-image-caption\">Lien des informations de d\u00e9bogage dans WPML Support<\/div><\/figcaption><\/figure>\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Ensuite, copiez le code des informations de d\u00e9bogage.<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image tb-image tb-image-dynamic tb-image-frame-none\" data-toolset-blocks-image=\"8bc5069639b2b99b2a83871eaa095265\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code.jpg\"><img decoding=\"async\" width=\"1024\" height=\"406\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code-1024x406.jpg\" alt=\"Debug information code\" class=\"wp-image-16050742\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code-1024x406.jpg 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code-300x119.jpg 300w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code-150x59.jpg 150w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code-768x304.jpg 768w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code-1536x609.jpg 1536w, https:\/\/wpml.org\/wp-content\/uploads\/2014\/09\/debug-information-code.jpg 1610w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><div class=\"tb-image-caption\">Code des informations de d\u00e9bogage<\/div><\/figcaption><\/figure>\n\n<p>Vous pouvez maintenant partager ces informations dans les tickets de support ou les chats. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous pouvez fournir des informations de d\u00e9bogage pour un support plus rapide en allant dans WPML \u2192 Support dans votre tableau de bord WordPress et en cliquant sur le lien des informations de d\u00e9bogage.<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":30,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_uag_custom_page_level_css":"","ep_exclude_from_search":false,"footnotes":""},"faq-category":[26247],"class_list":["post-16424616","faq","type-faq","status-publish","hentry","faq-tags-debogage","faq-category-getting-support-fr"],"spectra_custom_meta":{"_subscription_coupon_product_id":["0"],"_wpv_contains_gutenberg_views":[""],"_alp_processed":["1732106201"],"faq_order":["3"],"_views_template":["0"],"_wpml_media_duplicate":["0"],"_wpml_media_featured":["1"],"wpcf-faq-category":["5"],"_yoast_wpseo_metadesc":["Lorsque vous contactez l'\u00e9quipe de support de WPML, il se peut que l'on vous demande de fournir des informations de d\u00e9bogage. Cela permet \u00e0 notre \u00e9quipe de support de vous aider rapidement."],"_last_translation_edit_mode":["translation-editor"],"_wpml_word_count":["216"],"_uag_css_file_name":["uag-css-16424616.css"],"_uag_page_assets":["a:9:{s:3:\"css\";s:260:\".uag-blocks-common-selector{z-index:var(--z-index-desktop) !important}@media(max-width: 976px){.uag-blocks-common-selector{z-index:var(--z-index-tablet) !important}}@media(max-width: 767px){.uag-blocks-common-selector{z-index:var(--z-index-mobile) !important}}\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:6:{i:0;s:14:\"core\/paragraph\";i:1;s:12:\"core\/heading\";i:2;s:9:\"core\/list\";i:3;s:14:\"core\/list-item\";i:4;s:20:\"toolset-blocks\/image\";i:5;s:14:\"core\/shortcode\";}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1778708363\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"]},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"gform-image-choice-sm":false,"gform-image-choice-md":false,"gform-image-choice-lg":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Amir","author_link":"https:\/\/wpml.org\/fr\/author\/amir\/"},"uagb_comment_info":0,"uagb_excerpt":"Vous pouvez fournir des informations de d\u00e9bogage pour un support plus rapide en allant dans WPML \u2192 Support dans votre tableau de bord WordPress et en cliquant sur le lien des informations de d\u00e9bogage.","_links":{"self":[{"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/faq\/16424616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":1,"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/faq\/16424616\/revisions"}],"predecessor-version":[{"id":16424617,"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/faq\/16424616\/revisions\/16424617"}],"wp:attachment":[{"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/media?parent=16424616"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/wpml.org\/fr\/wp-json\/wp\/v2\/faq-category?post=16424616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}