{"id":102632,"date":"2011-01-03T15:52:33","date_gmt":"2011-01-03T15:52:33","guid":{"rendered":"http:\/\/wpml.org\/acheter\/politique-de-remboursement\/"},"modified":"2026-02-26T07:05:55","modified_gmt":"2026-02-26T07:05:55","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/wpml.org\/fr\/purchase\/politique-de-remboursement\/","title":{"rendered":"Remboursements"},"content":{"rendered":"\n<div class=\"wp-block-toolset-blocks-container tb-container\" data-toolset-blocks-container=\"e185828be2bf82a53a3b80acbb1384ce\"><div class=\"tb-container-inner\">\n<p class=\"tb-heading has-text-color\" data-toolset-blocks-heading=\"0e4f76a21f621989d9bebd87d70b03ba\" data-last-update=\"1.4\">Si vous n&rsquo;\u00eates pas satisfait de WPML, faites-le nous savoir et nous vous rembourserons votre commande.<br\/>Vous pouvez b\u00e9n\u00e9ficier d&rsquo;un remboursement int\u00e9gral jusqu&rsquo;\u00e0 30 jours \u00e0 compter de la date d&rsquo;achat de WPML.<\/p>\n<\/div><\/div>\n\n<div id=\"renewal-faq-container\" class=\"wp-block-toolset-blocks-container tb-container\" data-toolset-blocks-container=\"17d6f35a5113bbaaec824f343e3fc8c5\"><div class=\"tb-container-inner\">\n<div class=\"wpml-purchase-faq\">\n<div id=\"buy-faq-wrap\">\n  <div class=\"purchase-faq-item\">\n<div class=\"purchase-faq-item\">\n<h5 class=\"purchase-faq-question\"><a rel=\"noopener noreferrer\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#collapse1\">Comment recevrai-je mon remboursement ?<\/a><\/h5>\n<div id=\"collapse1\" class=\"collapse purchase-faq-answer\" role=\"tabpanel\" data-parent=\"#buy-faq-wrap\">\n<div>Nous effectuons les remboursements en devise EUR. Si votre mode de paiement utilise une autre devise, le montant du remboursement pourrait ne pas correspondre exactement. Cela est d\u00fb aux fluctuations des taux de change et au taux appliqu\u00e9 par votre fournisseur de carte.  <\/div>\n<\/div>\n<\/div>\n<div class=\"purchase-faq-item\">\n<h5 class=\"purchase-faq-question\"><a rel=\"noopener noreferrer\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#collapse2\">Quand recevrai-je mon remboursement ?<\/a><\/h5>\n<div id=\"collapse2\" class=\"purchase-faq-answer collapse\" role=\"tabpanel\" data-parent=\"#buy-faq-wrap\">\n<div>Nous traitons les remboursements imm\u00e9diatement. Vous constaterez le remboursement dans un d\u00e9lai de quelques jours ouvrables, en fonction de votre \u00e9tablissement bancaire. <\/div>\n<\/div>\n<\/div>\n<div class=\"purchase-faq-item\">\n<h5 class=\"purchase-faq-question\"><a rel=\"noopener noreferrer\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#collapse3\">Puis-je obtenir un remboursement pour les cr\u00e9dits de traduction automatique que j&rsquo;ai achet\u00e9s ?<\/a><\/h5>\n<div id=\"collapse3\" class=\"collapse purchase-faq-answer\" role=\"tabpanel\" data-parent=\"#buy-faq-wrap\">\n<div>Non. Tous les cr\u00e9dits de traduction automatique ne sont pas remboursables. Cela inclut les forfaits de cr\u00e9dits pr\u00e9pay\u00e9s et les cr\u00e9dits de paiement \u00e0 l\u2019utilisation.  <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-toolset-blocks-container tb-container\" data-toolset-blocks-container=\"fc9983cab76e5f6d5ed2abb6fecbada8\"><div class=\"woocommerce-message js-refund-asked-success\" style=\"display: none\">\n    <p>\n        Nous avons re\u00e7u votre demande de remboursement. Veuillez accorder 48 heures \u00e0 nos administrateurs pour la traiter. Nous vous enverrons un email une fois votre remboursement effectu\u00e9.    <\/p>\n<\/div>\n<div class=\"refund-policy-page\">\n\n    \n    \n        <div class=\"refund container\">\n            <div class=\"refund-steps\">\n                <h2>Comment obtenir un remboursement<\/h2>\n                    <div class=\"step\">\n                        <div class=\"number\">1<\/div>\n                        <p>Connectez-vous \u00e0 votre <a href=\"https:\/\/wpml.org\/fr\/account\/\">compte WPML.<\/a><\/p>\n                    <\/div>\n                    <div class=\"step\">\n                        <div class=\"number\">2<\/div>\n                        <p>Revenez ici et soumettez une demande de remboursement.<\/p>\n                    <\/div>\n                    <div class=\"step\">\n                        <div class=\"number\">3<\/div>\n                        <p>Nous traiterons votre demande dans un d\u00e9lai d'un jour ouvrable et vous recevrez l'int\u00e9gralit\u00e9 de votre paiement en retour.<\/p>\n                    <\/div>\n            <\/div>\n        <\/div>\n\n                <div class=\"login-select-box redirect\">\n            <div class=\"row flex-column align-items-center justify-content-center\">\n                <img decoding=\"async\" src=\"https:\/\/wpml.org\/wp-content\/themes\/sitepress\/images\/svg\/login.svg\" alt=\"Go to the login page.\" width=\"34\" height=\"34\">\n                <h2>Connectez-vous \u00e0 votre compte WPML pour demander un remboursement<\/h2>\n                <a href=\"https:\/\/account.wpml.org\/oauth\/authorize?response_type=code&scope=openid&client_id=OlUbB55KYz3ehK7z1_6QqyJ-3PTqxbpE6DrFmHVEI28&state=de5c3c11383d651af77248e4583046ae&redirect_uri=https%3A%2F%2Fwpml.org%2Fopenid-connect-authorize&lang=fr\"\n                   class=\"button-large button-blue-dark\">Connecte-toi \u00e0 ton compte<\/a>\n                <span class=\"redirect-notice\">Tu seras redirig\u00e9 vers notre page de connexion<\/span>\n            <\/div>\n        <\/div>\n        \n        <div class=\"refund-policy-page__cta-small\">\n            <a href=\"#\" class=\"no-login-refund\" data-toggle=\"modal\" id=\"iclAskForRefundButton\" data-target=\"#ICLRefundDialog\">Demander un remboursement sans connexion<\/a>\n        <\/div>\n    \n    <div class=\"modal fade\" id=\"ICLRefundDialog\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"ICLRefundDialogTitle\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered\" role=\"document\">\n            <div class=\"modal-content\">\n                <div class=\"modal-header\">\n                    <h2 class=\"modal-title\" id=\"refundDialogTitle\">Pourquoi demandez-vous un remboursement ?<\/h2>\n                    <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                        <span aria-hidden=\"true\">&times;<\/span>\n                    <\/button>\n                <\/div>\n                <div class=\"modal-body\">\n                    <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_69' style='display:none'><div id='gf_69' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_69' id='gform_69'  action='\/fr\/wp-json\/wp\/v2\/pages\/102632#gf_69' data-formid='69' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_69' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_69_4\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio refund_reason_input gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Quel est le motif de la demande de remboursement ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_69_4'>\n\t\t\t<li class='gchoice gchoice_69_4_0'>\n\t\t\t\t<input name='input_4' type='radio' value='mistake_purchasing'  id='choice_69_4_0'    \/>\n\t\t\t\t<label for='choice_69_4_0' id='label_69_4_0' class='gform-field-label gform-field-label--type-inline'>J'ai fait une erreur lors de l'achat<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_4_1'>\n\t\t\t\t<input name='input_4' type='radio' value='not_satisfied'  id='choice_69_4_1'    \/>\n\t\t\t\t<label for='choice_69_4_1' id='label_69_4_1' class='gform-field-label gform-field-label--type-inline'>Je ne suis pas satisfait de WPML<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_4_2'>\n\t\t\t\t<input name='input_4' type='radio' value='cancel_renewal'  id='choice_69_4_2'    \/>\n\t\t\t\t<label for='choice_69_4_2' id='label_69_4_2' class='gform-field-label gform-field-label--type-inline'>J'ai besoin d'annuler un renouvellement<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_4_3'>\n\t\t\t\t<input name='input_4' type='radio' value='autres'  id='choice_69_4_3'    \/>\n\t\t\t\t<label for='choice_69_4_3' id='label_69_4_3' class='gform-field-label gform-field-label--type-inline'>Autre chose<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_69_30\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Quelle \u00e9tait l&#039;erreur ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_69_30'>\n\t\t\t<li class='gchoice gchoice_69_30_0'>\n\t\t\t\t<input name='input_30' type='radio' value='wrong_order_details'  id='choice_69_30_0'    \/>\n\t\t\t\t<label for='choice_69_30_0' id='label_69_30_0' class='gform-field-label gform-field-label--type-inline'>Je dois annuler cette commande et acheter \u00e0 nouveau avec des informations exactes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_30_1'>\n\t\t\t\t<input name='input_30' type='radio' value='duplicate_purchase'  id='choice_69_30_1'    \/>\n\t\t\t\t<label for='choice_69_30_1' id='label_69_30_1' class='gform-field-label gform-field-label--type-inline'>Il s'agit d'un achat en double<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_30_2'>\n\t\t\t\t<input name='input_30' type='radio' value='autres'  id='choice_69_30_2'    \/>\n\t\t\t\t<label for='choice_69_30_2' id='label_69_30_2' class='gform-field-label gform-field-label--type-inline'>Autre raison<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_69_38\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_38'>Merci de fournir plus de d\u00e9tails<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_38' id='input_69_38' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_32\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Quelle est la raison de votre insatisfaction ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_69_32'>\n\t\t\t<li class='gchoice gchoice_69_32_0'>\n\t\t\t\t<input name='input_32' type='radio' value='too_complex'  id='choice_69_32_0'    \/>\n\t\t\t\t<label for='choice_69_32_0' id='label_69_32_0' class='gform-field-label gform-field-label--type-inline'>Il est trop complexe \u00e0 utiliser<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_1'>\n\t\t\t\t<input name='input_32' type='radio' value='incompatible'  id='choice_69_32_1'    \/>\n\t\t\t\t<label for='choice_69_32_1' id='label_69_32_1' class='gform-field-label gform-field-label--type-inline'>Il n'est pas compatible avec un autre plugin que j'utilise.<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_2'>\n\t\t\t\t<input name='input_32' type='radio' value='translations_problem'  id='choice_69_32_2'    \/>\n\t\t\t\t<label for='choice_69_32_2' id='label_69_32_2' class='gform-field-label gform-field-label--type-inline'>J'ai eu un probl\u00e8me avec les traductions<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_3'>\n\t\t\t\t<input name='input_32' type='radio' value='different_plugin'  id='choice_69_32_3'    \/>\n\t\t\t\t<label for='choice_69_32_3' id='label_69_32_3' class='gform-field-label gform-field-label--type-inline'>J'ai d\u00e9cid\u00e9 d'utiliser un autre plugin de traduction<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_4'>\n\t\t\t\t<input name='input_32' type='radio' value='missing_feature'  id='choice_69_32_4'    \/>\n\t\t\t\t<label for='choice_69_32_4' id='label_69_32_4' class='gform-field-label gform-field-label--type-inline'>Il me manque une fonctionnalit\u00e9 importante dans WPML<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_5'>\n\t\t\t\t<input name='input_32' type='radio' value='autres'  id='choice_69_32_5'    \/>\n\t\t\t\t<label for='choice_69_32_5' id='label_69_32_5' class='gform-field-label gform-field-label--type-inline'>Autre raison<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_69_33\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_33'>Qu&#039;est-ce qui semble complexe ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_33' id='input_69_33' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_34\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_34'>Quel est le plugin incompatible ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_34' id='input_69_34' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_69_35\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_35'>Quel \u00e9tait le probl\u00e8me avec les traductions ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_35' id='input_69_35' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_36\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_36'>Quel est l&#039;autre plugin de traduction ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_36' id='input_69_36' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' >- S\u00e9lectionnez le plugin -<\/option><option value='polylang' >Polylang<\/option><option value='qtranslate' >Qtranslate<\/option><option value='weglot' >Weglot<\/option><option value='multilingualpress' >MultilingualPress<\/option><option value='translatepress' >TranslatePress<\/option><option value='gtranslate' >GTranslate<\/option><option value='transposh' >Transposh<\/option><option value='loco_translate' >Loco Translate<\/option><option value='babble' >Babble<\/option><option value='autres' >Autre<\/option><\/select><\/div><\/li><li id=\"field_69_37\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_37'>Quelle est la fonctionnalit\u00e9 qui vous manque ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_37' id='input_69_37' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_31\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_31'>Quelle en est la raison ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_31' id='input_69_31' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_39\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class=\"refund-warning woocommerce-error\">\n<p><strong>Remarque :<\/strong> Vous ne devez demander un remboursement que si vous ne pr\u00e9voyez plus d'utiliser WPML sur vos sites. Si vous continuez \u00e0 utiliser des plugins ou des th\u00e8mes obsol\u00e8tes, vous risquez d'endommager vos sites lors des futures mises \u00e0 jour de WordPress.<\/p>\n<\/div><\/li><li id=\"field_69_29\" class=\"gfield gfield--type-html gfield--input-type-html refunds-order-data-title gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3>Donn\u00e9es de commande<\/h3><\/li><li id=\"field_69_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_69_1'>\n                            \n                            <span id='input_69_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_69_1_3' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                    <input type='text' name='input_1.3' id='input_69_1_3' value=''   aria-required='true'     \/>\n                                                <\/span>\n                            \n                            <span id='input_69_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_69_1_6' class='gform-field-label gform-field-label--type-sub '>Nom de famille<\/label>\n                                                            <input type='text' name='input_1.6' id='input_69_1_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/li><li id=\"field_69_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_2'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_69_2' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_69_3\" class=\"gfield gfield--type-number gfield--input-type-number gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_3'>Num\u00e9ro de commande<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_3' id='input_69_3' type='number' step='any'   value='' class='large'     aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_69_3\" \/><\/div><div class='gfield_description' id='gfield_description_69_3'>Vous pouvez le voir dans l'e-mail de facturation que vous avez re\u00e7u apr\u00e8s votre achat. Il indique \"Num\u00e9ro de facture\". C'est le num\u00e9ro dont nous avons besoin pour traiter le remboursement.<\/div><\/li><li id=\"field_69_6\" class=\"gfield gfield--type-captcha gfield--input-type-captcha field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_6'>Protection contre les robots<\/label><div id='input_69_6' class='ginput_container ginput_recaptcha' data-sitekey='6LfqDSQTAAAAAL86mXxwQZotMoiPqoX-yGOZEoFA'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <div class=\"modal-footer\"><button type=\"button\" class=\"btn btn-secondary\" data-dismiss=\"modal\">Conserver mon compte WPML<\/button><input type='submit' id='gform_submit_button_69' class='btn btn-primary icl_cancellation_submit_button cancellation-form-buttons' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Demande de remboursement'  \/><\/div> <input type='hidden' name='gform_ajax' value='form_id=69&amp;title=&amp;description=&amp;tabindex=0&amp;theme=legacy&amp;hash=d04205f94a55fc00f0733647a3b7f4df' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_69' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_69' id='gform_theme_69' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_69' id='gform_style_settings_69' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_69' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='69' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='\/M6Y+V3GYEMFTTYMa9clIXXw4oN7++gtyuPbi1I63IGzVGuTWdogZcVTH7SjRsvLW2z52LKzm81QG9cg5LTztM1+LT+wkyJTkzRHgWcknbIuNts=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_69' value='WyJ7XCIzMFwiOltcIjBlMDMzNDdjMTU1ZTQ1OGRjOThlY2EzMDg5MjZjMjZkXCIsXCIzOGJiNDY4NDZhNjEwMDBiYmUyOGYwMmIyMzMwYTEzM1wiLFwiZDBhOWFiOWIyYjUwOWM0NTZlNjAzNDg0ZTViY2MyNzBcIl0sXCIzMlwiOltcImYxNTgwNTNkNTUzZWJkNWE4Zjc4MWFmMmZjNTEwODhkXCIsXCJlNjJkMWYzM2M3ZThkY2FiODRhN2Y1YmVmMmY2OWI2MVwiLFwiZjkyMjNkNTk3OWQ2MzgxOGIyYjI1ZGIwYzQzODUyN2VcIixcImViOGQyMDM3YzhjOTZiNTQ1Y2Q2Yzc5OGUxYmU3MTVkXCIsXCJjODljZGViZjlmZDgwZjg3MWMwZTNlNTNhZGM1ZjczYlwiLFwiZDBhOWFiOWIyYjUwOWM0NTZlNjAzNDg0ZTViY2MyNzBcIl19IiwiNWIwMmVmYmEyM2I0ZjNiMGMwOWQzNjQ2N2E1NmIyMjIiXQ==' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_69' id='gform_target_page_number_69' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_69' id='gform_source_page_number_69' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"56\"\/><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n<\/p><\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_69' id='gform_ajax_frame_69' title='Cette iframe contient la logique n\u00e9cessaire pour manipuler Gravity Forms avec 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