Problem: The client was receiving automated email notifications every 5 minutes about overdue translation jobs, despite having unchecked all notification boxes in WPML settings, cancelling and deleting pending jobs, purging site cache, and having their hosting provider clear stuck server processes. Solution: We could not confirm that those emails were send from WPML. The client finally discovered an old application-specific SMTP password in Zoho that was still authenticating background requests. After revoking those credentials and ensuring the site used the official Zoho Mail API plugin, the issue was resolved. Additionally, we audited the database and cleared the initial cron schedule. We also removed a custom cron interval set by the 'WP Crontrol' plugin from the wp_options table that was scheduling these emails.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: Sie haben ein Problem mit der Sprachumschaltung, dem Menü-Routing und der Layout-Beibehaltung auf Ihrer Staging-Site, die das Theme "The Law" verwendet. Spezifische Probleme umfassen das Verschwinden der WPML-Sprachumschalter-Flaggen, das Zurückfallen auf das deutsche Standardmenü und leere Theme-Optionen im chinesischen Kontext. Solution: 1. Versuchen Sie, die Theme-Optionen unter WPML > String-Übersetzung zu übersetzen. 2. Stellen Sie sicher, dass alle Seiten ins Chinesische übersetzt sind und verwenden Sie das WPML-Menü-Synchronisationstool unter WPML > WP Menus Sync, um das Menü für Chinesisch zu erstellen. 3. Wenn das Layout und die Menügröße in den Zweitsprachen anders sind, versuchen Sie, die Menütitel zu kürzen oder die Textgröße des Menüs zu verkleinern. 4. Wenn die Theme-Optionen auch ohne WPML nicht wie erwartet funktionieren, kontaktieren Sie den Theme-Support.
Diese Lösung könnte veraltet sein oder nicht auf Ihr spezifisches Problem zutreffen. Wenn dies der Fall ist, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen und die bekannten Probleme zu überprüfen. Stellen Sie außerdem sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client reported an issue where they were unable to perform string translations, receiving an error stating they were not recognized as a translator despite being listed as one. Solution: 1. We requested the client to provide access credentials to their site to allow us to reproduce the issue and check the WPML configuration. 2. After gaining access, we added the names and last names to the translator users to resolve any conflicts with our servers. 3. We instructed the client to log out and then log back in to refresh their session. 4. We added English to the language pairs in the client's user account, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was unable to edit the 'Fragen & Antworten' page in WordPress, receiving a critical error message. Additionally, Kadence Navigation items could not be translated, displaying a red WPML banner indicating translation failure. Solution: 1. We suggested checking the PHP error logs for details about the critical error, but no relevant entries were found. 2. We advised modifying the
wp-config.php
file to enable WP_DEBUG and WP_DEBUG_LOG to capture any new errors. However, this did not resolve the issue as no new logs were generated. 3. We then directed the client to enable debug logging in the Advanced Translation Editor (ATE) and reproduce the translation failure. This revealed that the ATE job for 'Fragen & Antworten' was completed but not delivered, indicating a need for technical review. 4. For the navigation translation issue, we recommended editing each header and navigation item in the original language and then sending them for translation again through WPML -> Translation Management.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problem: While transferring blog posts from WordPress to Crowdin for translation using WPML, the FAQ section of blog articles is duplicated. The text appears in Crowdin both as fragmented translation units and as a complete translation unit with the correct inline formatting. This issue is caused by the Yoast FAQ block in the Gutenberg post editor, which stores the same answer twice: once as visible content split into pieces around the link, and once as a complete string for the schema. Solution: We recommend updating the WPML plugins to the latest version. You can update your plugins in Plugins -> Add new -> Commercial tab. Ensure all other plugins and themes, especially Yoast plugins, are also up-to-date. After updating, edit the FAQ page, make a small change to the content, save the changes, and then check if the XLIFF file shows the content without duplication. If the issue persists, please contact us for further assistance. We might need to write a custom XML or escalate the issue to our second tier of support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing issues with the translation of Alt-Text for images in a multilingual WordPress site using Elementor and WPML. Despite having translations set up correctly, the German page displays images with English Alt attributes instead of German. Solution: If you're facing this issue, we recommend you try the following steps: 1. Navigate to WPML > Settings > Media Translation and ensure that the option "Automatically detect best options for translating image texts (alt, caption, title)" is enabled. 2. Deactivate the WPML Media Translation plugin, as it is not necessary for translating alt text. This plugin is primarily for using different media files in translated versions. 3. After adding or updating the German alt text, make sure to update the original page and then update its translation to reflect these changes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
