Problem: The client is experiencing an issue where the translated WooCommerce product base slugs are not correctly applied to single product URLs in a multilingual WooCommerce + WPML staging site. Despite correct settings in WPML and WooCommerce Multilingual, the German single product URLs still use the Dutch product base instead of the translated German base. Solution: We recommended the client to ensure that the option 'Set different slugs in different languages for Products' is enabled in WPML > Settings > Post Types Translation. After enabling this setting, it's crucial to save the base slugs for different languages and then save the changes. Additionally, the client should navigate to WP Dashboard > Settings > Permalinks and save the settings there to clear the permalinks cache. This action should resolve the issue with incorrect URL slugs.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML support forum.
Problem: The client reported that the Spanish version of a product page displayed tags and attributes in German. Solution: We identified the issue as related to caching. We updated the translation of the product in the German language and cleared the Object Cache, which resolved the incorrect display of tags and attributes. Additionally, it's important to ensure that the product status is set to 'public' to be counted and displayed correctly on the shop page in all languages. If you're experiencing this issue, we recommend updating the product in the original language and then updating the translation products in all languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The Add to Cart button was not functioning in a secondary language on a WooCommerce site using the Woodmart theme and WPML. The button was unresponsive or just spinning infinitely, specifically in the Romanian language, while it worked correctly in other languages. Solution: 1. Ensure all WPML-related plugins are updated to the latest versions: - WPML Multilingual CMS - WPML Media Translation - WPML String Translation 2. Clear all caches including browser, WordPress, and theme-specific caches after updating. 3. Check for JavaScript or PHP errors on the secondary language product pages. 4. Review WPML and WooCommerce compatibility with the Woodmart theme for issues specific to secondary languages. 5. Inspect and correct any incorrect string translations in WPML -> String Translation, particularly those related to WooCommerce functionalities.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
