Problem: The client is experiencing an issue where the brand name is missing in the translated version of a product. This problem occurred after updating WPML to version 4.9.2, which was supposed to fix an issue with missing custom fields in translations. Solution: First, we recommend enabling the Ajax option to support AJAX filtering. You can find the documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/ Next, follow these steps for a product that has the issue: 1. Go to your Dashboard > Products. 2. Open the edit screen of the original Product. Look for a pencil/circle/gear icon under the "Languages" section. 3. Make a small change, such as adding an extra blank space at the end of a sentence or paragraph. 4. Save it. A circular arrow should appear beside the second language's links, indicating that an update is required. 5. Edit the translation again and ensure it is saved up to 100% translated. If the brand is still missing, check under WordPress Dashboard > WPML > Settings > Taxonomies Translation to ensure that the Brands are set to translatable. If they are set as not translatable, change this setting and perform the refresh as previously described.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the SHOP page in the Thai language. Using the language switcher leads to the correct product page but with untranslated text. Using the navigation menu link results in a translated shop page but without the products displayed. Solution: We recommend installing the WPML Multilingual & Multicurrency for WooCommerce plugin to address these issues: 1. Go to Plugins → Add New 2. Open the Commercial tab 3. Install WPML Multilingual & Multicurrency for WooCommerce 4. Activate it and complete the setup wizard 5. Test the issue again For more details, visit How to Translate WooCommerce with WPML.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problème : Le permalien des produits WooCommerce n'est pas traduit correctement malgré une configuration appropriée dans WCML / URLs de boutique. Solution : Si vous rencontrez ce problème, nous vous recommandons de vérifier si un autre plugin pourrait être en conflit avec la modification des permaliens, souvent lié au cache ou au référencement. Une solution efficace que nous avons trouvée est de supprimer toute la configuration d'URL précédente et de recommencer à zéro. Cette réinitialisation complète du slug du produit a résolu le problème.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ou qu'elle ne s'applique pas à votre cas spécifique. Nous vous conseillons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Die Schnellbearbeitung von Produkten funktioniert nicht, wenn WPML aktiviert ist. Beim Versuch, Produktänderungen vorzunehmen, erscheint ein endloser Lade-Indikator und ein 500 Internal Server Error in der JS Console. Solution: Wir haben das Problem behoben, indem wir die 'Product Permalink Base' unter WooCommerce > WCML > Store URLs übersetzt haben. Bitte versuche, die Schnellbearbeitung erneut zu verwenden.
Falls diese Lösung veraltet ist oder nicht auf dein Problem zutrifft, empfehlen wir dir, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und sicherzustellen, dass du die neuesten Versionen der Themes und Plugins installiert hast. Für weitere Unterstützung besuche bitte unser Support-Forum (https://wpml.org/de/forums/forum/support-in-german/).
Problem: If you're using WooCommerce with the Uncode Theme and have translated a product from German to English, but the English page appears empty and shows no content when editing, even though all fields are translated and marked as complete in the WPML Classic Translation Editor. Solution: First, ensure that no products are in the trash for the English language, as this can sometimes cause display issues. Next, verify that all necessary WPML and WooCommerce Multilingual (WCML) features are enabled, particularly those in the Troubleshooting section, which might be missing from your setup. If these steps do not resolve the issue, we recommend you check for any known issues related to your scenario at https://wpml.org/known-issues/. Also, confirm that you have the latest versions of all themes and plugins installed.
If the problem persists, please open a new support ticket with us for further assistance. You can do so by visiting our support forum at https://wpml.org/forums/forum/english-support/. We highly recommend creating a full site backup before making further changes or updates.
Problem: The client is facing several issues with a WooCommerce website in a multilingual setup using WPML. The main problems include product categories not displaying correctly in English, a broken layout in the YITH WooCommerce Compare plugin on the English version, and untranslated strings in a 'fast order' plugin. Solution: 1. For the product categories not showing correctly, we recommend creating a separate widget for each language as described in our guide on translating widgets: Translating Widgets. 2. To fix the YITH WooCommerce Compare plugin's layout, copy the CSS from the plugin and paste it into Appearance -> Customize -> Additional CSS. 3. The untranslated strings in the 'fast order' plugin are hardcoded. Contact the plugin authors to wrap these strings in Gettext functions for WPML to translate them. Additionally, the client reported server warnings related to open_basedir restrictions. We advised checking with the hosting provider to review the open_basedir settings and ensure they are not too restrictive. Temporarily hiding these warnings from the frontend can avoid displaying them to visitors while not solving the root cause.
If these solutions do not resolve the issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client encountered an error on their checkout page with the message 'Call to a member function needs_shipping() on null' in the Woolentor Addons Pro plugin. Solution: We resolved the issue by adding the IDs of the translated templates in WPML → String Translation. We recommend you try the same if you're experiencing this issue. Additionally, translating specific checkout page strings such as 'Your information' and 'First name' via WPML → String Translation proved effective. For a detailed guide on how to perform these steps, you can watch our step-by-step video here: https://kommodo.ai/recordings/OFRIOUE8KE3Jc0DWlERS.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
