Passer au contenu Passer à la barre latérale

Ce sujet est résolu. Voici une description du problème et de la solution.

Problem:
The client created a Footer template in French for their Divi website, but it was not translating correctly on English pages, displaying the French footer instead.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Translate the footer template into English via WPML >> Translation Management. If it doesn’t work initially,
2. Try the troubleshooting options from WPML >> Support.
3. If there's still no change, delete the translated footer and retranslate it.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

Marqué : 

Ce sujet contient 3 réponses, a 0 voices.

Dernière mise à jour par catherineL-15 Il y a 1 mois et 3 semaines.

Assisté par: Noman.

Auteur Messages
Septembre 5, 2025 à 3:32 pm #17379941

catherineL-15

Contexte de la question:
I created a Footer template in French for my Divi website, and the footer is not getting translated. The issue can be seen on my website: lien caché.

Symptômes:
I expected to see a translated Footer on my English pages, but instead, I got a French footer on my English pages.

Questions:
How can I get the footer to translate correctly on my English pages?

Septembre 7, 2025 à 3:08 pm #17381898

Noman
Partisan de WPML depuis 06/2016

Les langues: Anglais (English )

Fuseau horaire: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I can see the issue on your site. Please go to the WPML >> Translation Management page, choose the Divi footer template and send it for translation and see if this resolves the issue.

Here is a doc for more details:
lien caché

If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

Septembre 10, 2025 à 4:34 pm #17391763

Noman
Partisan de WPML depuis 06/2016

Les langues: Anglais (English )

Fuseau horaire: Asia/Karachi (GMT+05:00)

Thanks for sharing the login details. I followed these steps:

1. Translated the footer template into English via WPML >> Translation Management, but it didn’t work initially.
2. Tried the troubleshooting options from WPML >> Support, but no change.

3. Deleted the translated footer and retranslated it, and now the correct translation appears (see attached screenshot).

Could you please check and confirm on your side?

Thank you for your cooperation

before footer.jpg
Footer EN.jpg
Septembre 12, 2025 à 12:22 pm #17397493

catherineL-15

I see the translation online, thank you!

Now I need to go and adjust the English translation. I tried sending it back to the translation Queue, but the queue won't open.

How do you suggest I proceed?

Catherine