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This topic contains 5 replies, has 2 voices.
Last updated by mariusA-7 1 year, 7 months ago.
Assisted by: Kor.
Author | Posts |
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August 2, 2022 at 11:58 pm #11788877 | |
mariusA-7 |
I am trying to: With the plugin "Complianz - Terms and Conditions" active, I try to change languages with the language switcher from English to Norwegian. Link to a page where the issue can be seen: hidden link NB: This is a live site, so I have temporary deactivated the plugin "Complianz - Terms and Conditions". If I can provide it to you securely, I'll give you the wp login so that you may test it. I expected to see: The site/page in Norwegian. Instead, I got: "Critical error" More info: |
August 3, 2022 at 4:22 am #11789547 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for contacting WPML support. Yes, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor |
August 4, 2022 at 1:19 pm #11804039 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your patience. I've checked and it looks like the issue came from the "Complianz - Terms and Conditions" plugin. I've commented on the code from Line #234 - Line #242 in wp-content/plugins/complianz-terms-conditions/functions.php and it seems to work fine now. Could you please check? You need to tell the plugin author about this issue so that they can fix it. Thanks! Kor |
August 4, 2022 at 1:30 pm #11804087 | |
mariusA-7 |
Yes, it seems to work on the clone site now. The strange thing is that there's no apparent issue on other sites where I run these plugins. However, I'll contact and inform Complianz about it. |
August 4, 2022 at 1:35 pm #11804133 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. Alright then, please mark this ticket as resolved. Thanks! Kor |