Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

This topic contains 19 replies, has 0 voices.

Last updated by andranikA 4 hours, 1 minute ago.

Assisted by: Otto.

Author Posts
December 4, 2025 at 5:08 pm #17635609

andranikA

I can not translate texts in my theme

December 4, 2025 at 5:45 pm #17635818

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

The conversation with the bot was moved to a ticket. Probably because all our supporters were busy at that time.

Getting human chat support depends on the availability, so if you create a new one you may get live support, or you may not 🙁

I'll do my best to help you in this ticket. To do so, can you please elaborate on how the strings you are not able to translate are added to the page?

The page title and subtitle seem to come from the theme. Maybe an Elementor element added by the theme or a theme option.

Can you please take a look at this documentation?

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Other untranslated strings seem to be part of the menu, so I suggest taking a look at this:
https://wpml.org/documentation/getting-started-guide/translating-menus/#custom-links

Let me know if this points you in the right direction. And if not, please elaborate a bit on where those strings come from (theme options, a plugin, an Elementor element).

Best Regards,
Otto

December 5, 2025 at 7:28 am #17636858

andranikA

Hello,

I am using the Tripgo WordPress theme together with WPML, and I am having issues translating some of the theme’s texts/strings. These words and phrases do not appear in String Translation, and I am not able to translate them through the usual WPML tools.

Could you please help me understand how to make the Tripgo theme fully translatable?

December 5, 2025 at 11:40 am #17638084

andranikA

Please I need help

December 5, 2025 at 12:30 pm #17638449

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Please apologize for the delay. It was due to the difference in timezones I think. You can check my working hours here, so you have clear expectations about the reply time.

This theme is not in our compatibility list, however, it doesn't necessarily imply that it is not compatible, just that our team has not tested yet.

I'll do my best to make it work. But, we may need the author's cooperation at some point.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue.
It would be better to a testing site where the issue is replicated.

The information you will enter is private, which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site.
This will allow me to create a copy of your site and your content.
Once the problem is resolved, I will delete the local site.

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields, this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields.

Best Regards,
Otto

December 5, 2025 at 3:03 pm #17639051

andranikA

I just submitted the wp-admin access details, but I don’t see my message on my side.
Could you please confirm if you received it?

December 5, 2025 at 3:34 pm #17639227

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Yes, I got them. I deployed the site locally, and I am checking the issue. I'll get back to you again as soon as I manage to solve the issue.

Best Regards,
Otto

December 5, 2025 at 3:50 pm #17639260

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

As I suspected, the theme adds custom Elementor elements that are not registered. Then, WPML doesn't include them in the translation.

For the title and subtitle, I followed this documentation:
https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

So, I added this XML configuration in WPML > Settings > Custom XML configuration:

<wpml-config>
  <elementor-widgets>
    <widget name="tripgo_elementor_heading">
      <fields>
        <field>sub_title</field>
        <field>title</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

Then I made a tiny update in the original page and after that I edited the translation and the strings were available there to translate. And the translations appeared in the front end correctly.

I made all this in my local copy of your site.

Please give it a try on your end and let me know if it helps.

Best Regards,
Otto

December 5, 2025 at 3:51 pm #17639261

andranikA

Great, thank you for confirming.
I appreciate your help and will wait for your update.

December 5, 2025 at 3:53 pm #17639263

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hi,

I think our messages "crossed" 🙂

Please, check my reply here:
https://wpml.org/forums/topic/elementor-string-translation-issue/#post-17639260

Best Regards,
Otto

December 5, 2025 at 3:59 pm #17639267

andranikA

Just to confirm — I need to add this XML code into WPML > Settings > Custom XML Configuration, and after that it should work the same way on my site, correct?

December 5, 2025 at 4:01 pm #17639271

andranikA

and also I need ask do I need to delete the duplicate of the front page and recreate the translation, or can I keep the existing translated page?

December 5, 2025 at 4:03 pm #17639275

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Yes, you should add it there.

Then you can keep the translated pages. Just update the original, so the translations "needs update" and then edit the translations using WPML Advanced Translation Editor. Avoid using the WP editor for translations.

Best Regards,
Otto

December 5, 2025 at 4:24 pm #17639291

andranikA

some texts still do not change even when I try to translate them. I hope this configuration will fix those as well, but I wanted to mention it.

Screenshot_6_50.png
December 5, 2025 at 5:27 pm #17639456

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Yes, that's another Elementor element added by the theme.

You should change the XML I provided before to this one:

<wpml-config>
  <elementor-widgets>
    <widget name="tripgo_elementor_heading">
      <fields>
        <field>sub_title</field>
        <field>title</field>
      </fields>
    </widget>
    <widget name="ovabrw_search">
      <fields>
        <field>check_in_label</field>
        <field>button_label</field>
        <field>custom_taxonomy_label</field>
        <field>adults_label</field>
        <field>childrens_label</field>
        <field>guests_label</field>
        <field>guests_placeholder</field>
        <field>destination_label</field>
        <field>destination_placeholder</field>
        <field>custom_taxonomy_placeholder</field>
        <field>babies_label</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

And follow the same steps.

If you find other elements that are not registered, you can follow these steps to register them:
https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

Or maybe you rather switch to a compatible theme, you can find many here:
https://wpml.org/theme/

Best Regards,
Otto