This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Account Issues
Related documentation:
This topic contains 38 replies, has 5 voices.
Last updated by Alejandro 1 year, 8 months ago.
Assisted by: Alejandro.
Author | Posts |
---|---|
May 22, 2022 at 8:59 am #11273091 | |
コモテック 株式会社 |
Hello, I want to ask about invoice. |
May 22, 2022 at 9:42 am #11273255 | |
コモテック 株式会社 |
Do I still need to contact with Billing team through contact form? |
May 22, 2022 at 6:00 pm #11274267 | |
コモテック 株式会社 |
When contacting the billing team via email or contact form, do I have to use the email address of this account? |
May 23, 2022 at 9:13 am #11277679 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, This ticket is now assigned to Mercedes from our administration team who takes care of such inquiries. She will get back to you regarding this issue. Thank you for your patience. |
May 23, 2022 at 1:31 pm #11280889 | |
mercedes Supporter Languages: English (English ) Spanish (Español ) |
Hello, Kind regards, |
May 24, 2022 at 7:39 am #11286925 | |
コモテック 株式会社 |
Hello, |
May 26, 2022 at 7:08 am #11312393 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
Hello there! As Mercedes mentioned, we're checking what could've happened here. We discovered tht the time from the first safety limit (100$) and the second (3900$) was less than 2 minutes apart which means that your site basically used the credits super fast, but we wanted confirmation from you. Can you tell us if these steps sound familiar to you? - you reached first limit at 195k credits ---------------------------- What's happening here is not that you used 26M credits, but that you reached 4000usd in credits usage. i saw that you are using deepl which is the most expensive for the 3 and you are using 2 or 3 languages. I did see that you used 1.000.000 credits + so our devs are going to check how to proceed as soon as you can give us an answer abou what i asked above 🙂 Regards. |
May 26, 2022 at 7:15 am #11312485 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
At this point i want to take this opportunity and ask if the "safety limit" logic is clear to you, because i believe that's where you might've been confused at first? this payment here was a one time payment based on the usage of the credits in the site and in fact now you will have a lot of credits that you'll be able to use without paying for them because that "safety limit" was already paid (it's all explained in the link i sent above) In short, this means that you won't pay for the next 26M credits wether you use them this month, or in more time. |
May 27, 2022 at 3:37 am #11322001 | |
コモテック 株式会社 |
Hi, |
May 27, 2022 at 7:25 am #11323025 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
Thanks! I'll be waiting for your reply. Regards. |
May 28, 2022 at 12:54 am #11331037 | |
コモテック 株式会社 |
Hi, |
May 30, 2022 at 6:39 am #11339483 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
We can't "hide" this conversation or you wouldn't be able to know when we write a reply or you wouldn't be able to reply yourself, however we can hide it or delete it after we close this ticket. In the meantime you can edit all your answers and maybe set them as private replies if you want? (except the first question because it's the starting point of the entire ticket) Regards. |
June 2, 2022 at 3:25 am #11367473 | |
コモテック 株式会社 |
Hi there, Sorry for the late reply. ■Firstly, I don't quite understand this part: "What's happening here is not that you used 26M credits, but that you reached 4000usd in credits usage." "In short, this means that you won't pay for the next 26M credits wether you use them this month, or in more time." →Is 4000USD equivalent to the credits I used or the equivalent of 26 million credits that I will use in the future? ■Secondly, our translation admin confirmed the following: ■I understood about public/private replies. I will report back to my manager. Thank you very much. |
June 3, 2022 at 8:42 am #11380853 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there! This is Paola and I will continue with the ticket. Regarding your question "Is 4000USD equivalent to the credits I used or the equivalent of 26 million credits that I will use in the future?", please see this answer: - client have for example 100k credits spent - send jobs to translation and actually use those credits Please let me know if you have any question. Have a nice day, Paola |
June 6, 2022 at 10:08 am #11394559 | |
コモテック 株式会社 |
Hi there. |