Background of the issue:
I am trying to visit either of the following pages and change the language to anything besides English, which causes an infinite redirect loop to the other page. The pages are: hidden link and hidden link. I attempted to set this up using a WordPress playground but needed to register the WPML plugin on the test site, which seemed out of scope. I suspect this issue is related to how WordPress handles canonical redirects and the omission of the parent page in query vars. I tried disabling canonical redirects, but the issue persisted with inconsistent results across browsers. I need help pinpointing the source of the issue.
Symptoms:
When attempting to change the language on the specified pages, WPML causes an infinite redirect loop between the two pages. The expected behavior was to redirect to the homepage in the selected language, but instead, it redirects back and forth between the two pages.
Questions:
How can I resolve the infinite redirect loop between pages with a common slug but different parents?
Is there a way to configure WPML to handle redirects without changing the page slugs?
Before further debugging the issue, could you please update WPML and String Translation? You're using an old version which isn't compatible with your WordPress version, so there's a chance your issue might be solved with an update.
Hey there, that was the first thing I tried, but it didn't resolve the issue. I uploaded the diagnostics file after rolling back my local environment since I made a lot of tweaks to debug this, which is why it shows the older versions, but, after rolling back, I did update everything, and, still see the issue.
For what it's worth, I see this issue when disabling all plugins besides WPML as well as switching my theme to a stock WordPress theme like TwentyTwentyFive and visiting the relevant URLs directly.
Just to be clear, the pages in question do not have translated versions, the intended experience is that a user is sent to the homepage in the language they chose if attempting to change language on one of those pages. Other pages on the site do this correctly. This problem is also solved by using non-unique slugs for the pages, but, WordPress and WPML should support identical slugs like this as far as I understand considering the parent is different.
If I change the URL format to "Different languages in directories", I have the following redirects reliably
hidden link
goes to hidden link
hidden link
goes to hidden link
The redirection is by WPML (looking at the HTTP headers)
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
