Background of the issue:
I am trying to get a language switcher in the English menu on my bilingual site, hidden link. I have upped the memory in config.php.
Symptoms:
I can only choose 'Dutch' in the language switcher, so it does nothing. It appears in the Dutch menu but gives no dropdown menu.
Questions:
How can I configure the language switcher to show both languages in the English menu?
Why is the language switcher not providing a dropdown menu in the Dutch menu?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
In your case, when using the Astra Theme and while having a translated menu, you can use the WPML Menu Language Switcher, which can be enabled at WPML > Languages > Menu Language Switcher:
I have been here many times also (Languages -> switcher). Not everything is yet translated to English, but at least this is: 1 product, the only blogpost & the menu. Nonetheless I do NOT get the option to choose any other menu than Dutch...
I cannot, CANNOT, CAN-NOT tranlate any of my products (...) I have read the instructions. It all stops in its tracks with links. even if I were to remove them (which I do not intent to do but did try 1), this is impossible.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it.
IMPORTANT
Please be sure to create a backup of the website and database before granting us access.
If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
When replying again, click "I still need assistance".
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any login information not specifically provided in the private reply form for this ticket.
Thank you so much for this. I did manage to get the language switcher into the menu, at first it showed a dropdown menu with both languages but a little later only 1 language and I was unable to change that. So I am really appreciative!
However two things came up:
1. I had a working multi currency dropdown on the product page. This is now inactive, even though the box is still checked. (I unchecked and checked again in the hope it would help but it did not)
2. I cannot get my logo image on my English homepage. As follows: I tried to follow instructions as mentioned on https://wpml.org/forums/topic/logo-cannot-be-displayed-on-other-language/
According to those steps, I need the WPML Media Translation plugin to fix my multilingual logo issue.
However:
OTGS Installer does not activate in Safari nor Chrome
– The button is visible but completely unresponsive
– No error message, no console error, just no action
When I try to install WPML components manually:
– I can see the list of available WPML plugins
– But WPML Media Translation is not included in the package, even though it should be part of my account
I therefore cannot install “WPML Media Translation” in any way, and I cannot proceed with the troubleshooting instructions you provided.
Could you please check the following for me?
Whether WPML Media Translation is correctly attached to my account/license
Why OTGS Installer refuses to activate on both Safari and Chrome
Whether there is a direct download link for WPML Media Translation so I can install it manually
If there is an alternative fix for the multilingual logo issue when Media Translation cannot be installed
My site environment:
WordPress: [your version here]
PHP: [your version here]
Theme: Blossom Shop Pro Child + Astra elements
WPML version: [your version here]
Browser: Safari and Chrome (both latest versions)
Thanks in advance — this is currently blocking my ability to complete the multilingual setup.
Additional information (please keep this ticket open)
Hi again,
I’m adding important details because the issue with the multicurrency switcher not appearing on product pages is still unresolved. This is separate from the Media Translation/OTGS Installer problem, but both issues appeared in the same period so they may be related.
1. Multicurrency switcher stopped working (even though the setting is enabled)
The multicurrency dropdown (EUR / GBP / USD) on product pages previously worked correctly.
Nothing was changed in WCML, WPML, WooCommerce or theme settings before it stopped working.
– Product page Currency Switcher is still enabled
– I tried unchecking/checking it again
– No relevant configuration changes were made
– No errors appear on the page
The switcher simply no longer displays, even though it used to.
2. What I tested (based on your suggestion)
I added the currency switcher widget to the footer, even though I do not use sidebars or footer widgets:
– WP shows a “deprecated widget” warning
– The widget appears in the backend
– It does not display on the frontend
– Astra Free likely restricts widget output in the footer
But in any case:
The product-page switcher worked automatically before *without any widget*, so the widget approach should not be necessary.
3. Note about plugin updates
For completeness:
I did notice that some unrelated plugins updated recently (Yoast SEO, and possibly “Top Bar”).
However:
– The multicurrency switcher stopped working long before these updates
– These plugins have never interfered with WCML
– WPML/WCML/WooCommerce were not updated during the period when the issue began
– There is no indication that these updates caused the problem
I do not normally track every plugin update, and normally I shouldn’t need to... but I wanted to mention this in case it helps you diagnose the timing.
4. Relationship to my other issue
This problem appeared around the same time as:
– OTGS Installer not activating (Safari & Chrome)
– Missing “Media Translation” plugin (not shown in the manual package)
– Multilingual logo not showing on the English homepage
Since these issues affect different parts of WPML/WCML functionality, I suspect there may be a deeper underlying cause.
5. My request
Could you please check:
1. Why the built-in Product Page Currency Switcher no longer displays
2. If this could be linked to the Media Translation plugin missing / OTGS Installer issue
3. Whether something in WPML/WCML may have partially failed internally
4. That this ticket stays open so all related issues can be diagnosed together
I really need both the language and currency switchers working properly before I continue the multilingual setup.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
WPML Media Translation:
I have installed WPML Media Translation for you. You can find the addons at Plugins > Plugins toevoegen > Commercieel.
The currency switcher and OTGS Installer:
I need to run further tests. Is it possible to switch the theme and disable plugins for testing on this site?
I have now purchased Astra, so I hope a few problems will be solved due to this.
However:
1. I still cannot get the multi currency dropdown menu on the product page;
2. Even in Chrome, I cannot activate the OTGS installer. I believe this should be possible...
