Media Traslation

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Supporter timezone: Pacific/Easter (GMT-06:00)

This topic contains 3 replies, has 2 voices.

Last updated by Ilyes 1 year, 3 months ago.

Assisted by: Ilyes.

Author	Posts
April 5, 2024 at 9:34 am #15487133
sotirisR	Hi I just installed media translation to translate some images. I changed the image in media translation but it didn't change anything. I choose the image in the translation manager, no change. I scanned again all the images in the settings, no change. Probably I do something wrong, so can you assist me?
April 5, 2024 at 9:18 pm #15489901
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello, Thank you for contacting WPML support team, Please allow me to walk you through some initial debugging steps. This will help speed up the support process. Can you please try to do a backup of your site and go to WPML > Support > troubleshooting and try all the following buttons: hidden link You can refer to this documentation on how to do it : https://wpml.org/documentation/support/wpml-troubleshooting-options/ If the issue still there, please check if the issue persists in a minimal environment by following these steps. 1- Deactivate all the plugins except WPML CMS. 2- Switch for a moment to a WordPress default theme like Twenty Twenty-one. 3- Create a new page with an image 4- Translate the page and then translate the image Does the issue persist? If the issue is gone, activate them one by one to see which one there is causing a conflict issue. Please backup your database before performing the above test Best regards,
April 9, 2024 at 9:14 am #15497681
sotirisR	No, nothing changed. All the other images are working properly.. The problem insists in the one I'm trying to change. It's the "Handcrafted" image in the mobile view, in homepage.
April 9, 2024 at 9:31 pm #15501762
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello, I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further. Kindly provide me with the steps on how to replicate the problem and the location of the Image translation, so I could download it locally. If you do not see the form below, please do not enter your credentials, as they will be publicly exposed: hidden link For your privacy and security, please ensure that you make your reply a private one. Best regards,

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