I am trying to:
Pay for automatic translation
Link to a page where the issue can be seen: hidden link
I expected to see:
Once payment completed I can now use more credits
Instead, I got:
Declined cards even though the cards are valid and have sufficient funds. Used multiple cards.
Hello Jim,
I can see the failed payments for the automatic translation subscription.
For your Mastercard ending in 5539 the bank is returning the code "incorrect number".
For your other Mastercard ending in 7330, your bank returns the code "do not honor", which means they are not authorizing this transaction for some reason. You may need to contact your bank and ask them to authorize this specific online transaction.
Update: I replied to you via email again on April 13th. You are welcome to get back to me there if you still need help. It will be easier to follow up.
