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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 15 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
May 9, 2023 at 5:18 pm

muhammad-sohailR-2

There is one more problem product variation images are not showing as well

May 9, 2023 at 6:51 pm
May 9, 2023 at 6:52 pm #13616789

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Here is the ticket. Please let me know how it goes.

Thanks!

Kor

May 22, 2023 at 2:52 pm #13691953

muhammad-sohailR-2

Hey I'm back with multiple tries over different thing. I did reinstall the version and then I did try everything in minimal environment and I find out wpml is not work properly it is not showing any variation, if you can provide box to send you login details I can send you latest website login details and we can continue

May 22, 2023 at 3:44 pm #13692449

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

May 31, 2023 at 11:39 am
June 1, 2023 at 12:14 pm #13753681

muhammad-sohailR-2

Hey, hope you are doing fine. I'm curious about the update. Is there any update for me

June 1, 2023 at 4:26 pm #13756607

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I can see the filter works fine here hidden link . Not sure why it's not working on the category page.

Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?

We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).

Your next reply will be private, which means that only you and I will be able to see it and have access to it.

You can paste the link to the file there.

Once the problem is resolved I will delete the local site.

June 2, 2023 at 4:48 am #13758343

muhammad-sohailR-2

I have created this testing site for you guyz so you can do whatever you want. I don't think we need to do that but if you really need to do that you can it by your own. You are allowed to everything, please keep asking for premissions and wait for replies. You can do whatever you want to fix it as soon as possible...Thankks

June 5, 2023 at 5:54 pm #13773977

muhammad-sohailR-2

Hey hope you are doing fine. Is there any updates for me. Can you please let me know how long it gonna take time. One more thing I want to inform you I'm facing same issue over one more website attribute are working properly, Exactly same problem there

June 5, 2023 at 8:07 pm #13774461

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm able to duplicate your Website and I'm investigating this and will come back to you as quickly as possible.

June 7, 2023 at 4:58 pm #13788449

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Sorry, it took some time for me to check as this seems to be a complex setup. I've played around with the filters and it seems to work fine when I resaved the product here(click update) in English language hidden link

Check out this page hidden link . But it seems you've not configured the filters correctly and you need to check on it here hidden link

Let me know how it goes.

June 7, 2023 at 7:42 pm #13788857

muhammad-sohailR-2

Hey, Hope you are doing fine. But I think we are over wrong place. I gave you latest version here

hidden link

and if you will see the filter these are configured perfectly as French, You can see here

hidden link

You can see in screenshot, Color is configured as well. But I have change it again over here as well and you can check over below link
hidden link

If I visit the link where you are saying it is saving the veriations I can still see there is no variations showing and that's why filter is not working, I'll suggest you to check the latest version I have configured every filter by myself.....Also You need to visit the category page.

hidden link

To confirm if the variations are working you need to check this page
hidden link

This is not only site where I'm facing issue with variations. Over our next project as well variations are not working in translations
Please check it deeply

Variations.png
Color.png
June 7, 2023 at 7:44 pm #13788903

muhammad-sohailR-2

You are checking just one filter that you did add as wpml but you should try with a variation filter then you will see it is not working

June 8, 2023 at 4:42 am #13789955

muhammad-sohailR-2

One more request please implement your fixing over testing site hidden link

I have given you access for this instead of hidden link...over there another developers are working and checking

The topic ‘[Closed] product variation images’ is closed to new replies.