Resolve WPML plugin conflict in WooCommerce

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Fuso orario del supporto: Europe/Rome (GMT+02:00)

Questo ticket contiene 10 risposte, ha 1 voce.

Ultimo aggiornamento da Laura 4 mese, 3 settimana fa.

Assistito da: Laura.

Autore	Post
Gennaio 10, 2025 alle 3:54 pm #16582623
jeremyL-22	Contesto del problema: I am trying to create a New Order manually from the admin interface in WooCommerce. The issue can be seen at: link nascosto Sintomi: The system crashes when I press the 'Create' button, and I receive a message that a critical error occurred. The problem disappears when the WPML plugin is disabled. Domande: Why does the system crash when creating a new order with WPML enabled? How can I resolve the conflict between WPML and WooCommerce?
Gennaio 10, 2025 alle 4:01 pm #16582639
jeremyL-22	The element found by the WooCommerce team is: Hey Jeremy, Thanks for confirming that disabling WPML resolves the issue. I’ve reviewed the error logs and it looks like the crash happens when WPML’s Multi-Currency feature passes a null value where WooCommerce expects an array. As a temporary workaround, you could try disabling the multi-currency feature if possible. I’m not super familiar with their plugin, but this guide might help point you in the right direction to determine if that's an option while this bug is fixed: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/ Next steps are to ensure all your premium plugins including WPML are up-to-date. You can check the changelogs here https://wpml.org/category/changelog/ Then reach out to WPML support with the error details: https://wpml.org/forums/forum/english-support/
Gennaio 10, 2025 alle 4:16 pm #16582680
jeremyL-22	As proposed by the WooCommerce support, when I disable the WPML Multi-Currency function (remove tick bock in the Multicurrency settings tab). This solves the problem with New Orders manual creation. Thanks to let me know when you have a patch or solution for this bug so I can re-activate the functionality.
Gennaio 10, 2025 alle 4:25 pm #16582725
Laura Sostenitore di WPML dal 05/2018 Lingue: Inglese (English ) Italiano (Italiano ) Fuso orario: Europe/Rome (GMT+02:00)	Salve, grazie per averci contattato. Senza sapere qual è esattamente l'errore non siamo in grado di fornire assistenza. Per favore abilita il debug.log di WordPress, identifica l'errore e riportalo qui.
Gennaio 10, 2025 alle 4:30 pm #16582730
jeremyL-22	and here is the error log transmitted by WooCommerce Team. Hope it helps you resolve the problem faster: PHP Fatal error: Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /wordpress/plugins/woocommerce/9.5.2/includes/wc-core-functions.php:1395 Stack trace: #0 /wordpress/plugins/woocommerce/9.5.2/includes/wc-core-functions.php(1395): array_keys(NULL) #1 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/class-wc-customer-data-store-session.php(168): wc_get_customer_default_location() #2 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/class-wc-customer-data-store-session.php(157): WC_Customer_Data_Store_Session->set_defaults(Object(WC_Customer)) #3 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-data-store.php(159): WC_Customer_Data_Store_Session->read(Object(WC_Customer)) #4 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-customer.php(125): WC_Data_Store->read(Object(WC_Customer)) #5 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/multi-currency/geolocation/Geolocation.php(133): WC_Customer->__construct(144146929, true) #6 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/multi-currency/geolocation/Geolocation.php(92): WCML\MultiCurrency\Geolocation::getUserCountryByAddress('billing') #7 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/Multicurrency/Resolver/ResolverForModeLocation.php(19): WCML\MultiCurrency\Geolocation::getUserCountry() #8 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/Multicurrency/Resolver/ResolverForModeLocation.php(24): WCML\MultiCurrency\Resolver\ResolverForModeLocation->WCML\MultiCurrency\Resolver\{closure}('EUR') #9 /srv/htdocs/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Logic.php(121): WCML\MultiCurrency\Resolver\ResolverForModeLocation->getClientCurrency(NULL) #10 [internal function]: WPML\FP\Logic::WPML\FP\{closure}(Object(Closure), Array, NULL) #11 /srv/htdocs/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array(Object(Closure), Array) #12 [internal function]: WPML\FP\{closure}(NULL) #13 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/Multicurrency/Resolver/ComposedResolver.php(30): call_user_func(Object(Closure), NULL) #14 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency.php(462): WCML\MultiCurrency\Resolver\ComposedResolver->getClientCurrency() #15 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-prices.php(696): WCML_Multi_Currency->get_client_currency() #16 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-prices.php(757): WCML_Multi_Currency_Prices->check_admin_order_currency_code() #17 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-prices.php(728): WCML_Multi_Currency_Prices->filter_currency_option_in_global_secondary_currency('decimal_sep', '.') #18 /wordpress/core/6.7.1/wp-includes/class-wp-hook.php(326): WCML_Multi_Currency_Prices->filter_currency_decimal_sep_option('.') #19 /wordpress/core/6.7.1/wp-includes/plugin.php(205): WP_Hook->apply_filters('.', Array) #20 /wordpress/core/6.7.1/wp-includes/option.php(247): apply_filters('option_woocomme...', '.', 'woocommerce_pri...') #21 /wordpress/plugins/woocommerce/9.5.2/includes/wc-formatting-functions.php(528): get_option('woocommerce_pri...') #22 /wordpress/plugins/woocommerce/9.5.2/includes/wc-formatting-functions.php(292): wc_get_price_decimal_separator() #23 /wordpress/plugins/woocommerce/9.5.2/includes/abstracts/abstract-wc-order.php(730): wc_format_decimal('0', false, true) #24 /wordpress/plugins/woocommerce/9.5.2/includes/abstracts/abstract-wc-data.php(801): WC_Abstract_Order->set_discount_total('0') #25 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/abstract-wc-order-data-store-cpt.php(180): WC_Data->set_props(Array) #26 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/abstract-wc-order-data-store-cpt.php(434): Abstract_WC_Order_Data_Store_CPT->set_order_props(Object(Automattic\WooCommerce\Admin\Overrides\Order), Array) #27 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/class-wc-order-data-store-cpt.php(122): Abstract_WC_Order_Data_Store_CPT->read_order_data(Object(Automattic\WooCommerce\Admin\Overrides\Order), Object(WP_Post)) #28 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/abstract-wc-order-data-store-cpt.php(159): WC_Order_Data_Store_CPT->read_order_data(Object(Automattic\WooCommerce\Admin\Overrides\Order), Object(WP_Post)) #29 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-data-store.php(159): Abstract_WC_Order_Data_Store_CPT->read(Object(Automattic\WooCommerce\Admin\Overrides\Order)) #30 /wordpress/plugins/woocommerce/9.5.2/includes/abstracts/abstract-wc-order.php(137): WC_Data_Store->read(Object(Automattic\WooCommerce\Admin\Overrides\Order)) #31 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-order-factory.php(49): WC_Abstract_Order->__construct(9433) #32 /wordpress/plugins/woocommerce/9.5.2/includes/wc-order-functions.php(88): WC_Order_Factory::get_order(9433) #33 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-orders.php(586): wc_get_order(9433) #34 [internal function]: WCML_Orders::{closure}(9433) #35 /srv/htdocs/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array(Object(Closure), Array) #36 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-orders.php(591): WPML\FP\{closure}(9433) #37 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-emails.php(289): WCML_Orders::getLanguage(9433) #38 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-emails.php(246): WCML_Emails->get_order_language(9433) #39 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-emails.php(773): WCML_Emails->refresh_email_lang(9433) #40 /wordpress/core/6.7.1/wp-includes/class-wp-hook.php(324): WCML_Emails->translate_woocommerce_countries(Array) #41 /wordpress/core/6.7.1/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #42 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-countries.php(70): apply_filters('woocommerce_cou...', Array) #43 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-countries.php(48): WC_Countries->get_countries() #44 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-countries.php(290): WC_Countries->__get('countries') #45 /wordpress/plugins/woocommerce/9.5.2/includes/wc-core-functions.php(1393): WC_Countries->get_allowed_countries() #46 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/class-wc-customer-data-store-session.php(168): wc_get_customer_default_location() #47 /wordpress/plugins/woocommerce/9.5.2/includes/data-stores/class-wc-customer-data-store-session.php(157): WC_Customer_Data_Store_Session->set_defaults(Object(WC_Customer)) #48 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-data-store.php(159): WC_Customer_Data_Store_Session->read(Object(WC_Customer)) #49 /wordpress/plugins/woocommerce/9.5.2/includes/class-wc-customer.php(125): WC_Data_Store->read(Object(WC_Customer)) #50 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/multi-currency/geolocation/Geolocation.php(133): WC_Customer->__construct(144146929, true) #51 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/multi-currency/geolocation/Geolocation.php(92): WCML\MultiCurrency\Geolocation::getUserCountryByAddress('billing') #52 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/Multicurrency/Resolver/ResolverForModeLocation.php(19): WCML\MultiCurrency\Geolocation::getUserCountry() #53 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/Multicurrency/Resolver/ResolverForModeLocation.php(24): WCML\MultiCurrency\Resolver\ResolverForModeLocation->WCML\MultiCurrency\Resolver\{closure}('EUR') #54 /srv/htdocs/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Logic.php(121): WCML\MultiCurrency\Resolver\ResolverForModeLocation->getClientCurrency(NULL) #55 [internal function]: WPML\FP\Logic::WPML\FP\{closure}(Object(Closure), Array, NULL) #56 /srv/htdocs/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array(Object(Closure), Array) #57 [internal function]: WPML\FP\{closure}(NULL) #58 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/Multicurrency/Resolver/ComposedResolver.php(30): call_user_func(Object(Closure), NULL) #59 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency.php(462): WCML\MultiCurrency\Resolver\ComposedResolver->getClientCurrency() #60 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/multi-currency/payment-gateways/class-wcml-currencies-payment-gateways.php(184): WCML_Multi_Currency->get_client_currency() #61 /srv/htdocs/wp-content/plugins/woocommerce-multilingual/classes/multi-currency/payment-gateways/class-wcml-currencies-payment-gateways.php(107): WCML_Currencies_Payment_Gateways->store_supported_gateways() #62 /wordpress/core/6.7.1/wp-includes/class-wp-hook.php(324): WCML_Currencies_Payment_Gateways->init_gateways('') #63 /wordpress/core/6.7.1/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #64 /wordpress/core/6.7.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #65 /wordpress/core/6.7.1/wp-settings.php(726): do_action('wp_loaded') #66 /srv/htdocs/wp-config.php(84): require_once('/wordpress/core...') #67 /wordpress/core/6.7.1/wp-load.php(55): require_once('/srv/htdocs/wp-...') #68 /wordpress/core/6.7.1/wp-admin/admin.php(34): require_once('/wordpress/core...') #69 /wordpress/core/6.7.1/wp-admin/post.php(12): require_once('/wordpress/core...') #70 {main} thrown in /wordpress/plugins/woocommerce/9.5.2/includes/wc-core-functions.php on line 1395
Gennaio 11, 2025 alle 2:00 pm #16584026
jeremyL-22	Ciao Laura, Non capisco il tuo messaggio. L'errore è descritta in modo chiaro. Ho anche aggiunto lo screenshot spiegando dove è il "workaround" usato per adesso (= quando disattivo la funzionalità WPML "multicurrency" lo bug non si manifesta più. Ripartiamo: - quando sto per cliccare "create" nella la parte "new order" di WooCommerce, il sistema torna un critical error (quindi mi è impossibile creare ordine manualmente... Serve quando un cliente mi paga in contenti o con il POS per esempio) - dopo parlarne con il supporto da WooCommerce hanno diagnosticato che è dovuto al plugin WPML che sta mandando un valore "null" quando dovrebbe essere un valore "array" (format type issue... questo è descritto nel log penso) e che ha da fare con le conversione "WPML multicurrency" - la palla è adesso nel campo di WPML per dirci se avete un patch o una soluzione Dimmi se/quando posso riattivare la vostra funzione multicurrency e/o se devo aggiustare qualcosa. Buon pomeriggio Jeremy
Gennaio 13, 2025 alle 8:35 am #16586898
Laura Sostenitore di WPML dal 05/2018 Lingue: Inglese (English ) Italiano (Italiano ) Fuso orario: Europe/Rome (GMT+02:00)	Ciao Jeremy, quando ti ho risposto il messaggio con l'errore non l'avevi ancora postato, se noti l'orario l'hai aggiunto 5 minuti dopo il mio post. Ho provato a riprodurre il problema in una Sandbox ma non genera nessun errore. Hai provato a disattivare tutti i plugin tranne WooCommerce e quelli di WPML? Potrebbe essere una combinazione con una terza parte a creare l'errore. Altrimenti, che configurazione usi di preciso per la multivaluta?
Gennaio 14, 2025 alle 10:34 am #16592328
jeremyL-22	Ciao Laura, As reported earlier, WooCommerce Support Team has already played with all the plugins. They have quite precisely identified the problem was coming from a specific data format error (also described before). Following their advice, I have desactivated one of the WPML function (the multicurrency option) and the problem disappeared. Honestly I'm not sure what the WPML Multicurrency does exactly as WooCommerce already has built-in functions to deal with currency and my system is set in WooCommerce/Settings/Multi-Currency as follows: -"Enabled currencies Accept payments in multiple currencies. Prices are converted based on exchange rates and rounding rules." - "Automatically switch customers to their local currency if it has been enabled Customers will be notified via store alert banner." I have no doubt that WPML Multicurrency was created for a good reason. Unfortunately, I don't have the time nor the competencies to redo the round of verifying all plugins. With the time already invested, it logically sounds like WPML has a bug coming when WPML Multicurrency is active and when the WooCommerce user try to create an order manually from the back-end "add new order"/"create". I leave it to you guys to take action or not on the basis of the information provided and to inform me: - if I can send you additional configuration data (tell me also please how to gather such data) - when you have a procedure to resolve, a patch to install Kind regards
Gennaio 14, 2025 alle 3:42 pm #16593774
Laura Sostenitore di WPML dal 05/2018 Lingue: Inglese (English ) Italiano (Italiano ) Fuso orario: Europe/Rome (GMT+02:00)	WooCommerce non ha una funzionalità integrata per gestire più di una valuta, il nostro non è l'unico plugin che gestisce questo aspetto. Non rilasciamo patch specifiche per singoli bug, li inseriamo nelle varie release. Tuttavia come già detto non sono riuscita a riprodurre il problema, pertanto penso si tratti di un problema circoscritto al tuo sito. Dal momento che la multivaluta è un'opzione molto usata e non ci sono altri report di questo errore, mi sembra l'ipotesi più probabile. Quindi per indagare ulteriormente il problema servirebbe una copia del tuo sito, potrebbe essere un caso di corruzione del dabatabase.
Gennaio 15, 2025 alle 5:14 am #16595481
jeremyL-22	Grazie Laura, Come vorresti procedere per avere la copia del sito?
Gennaio 15, 2025 alle 10:13 am #16596560
Laura Sostenitore di WPML dal 05/2018 Lingue: Inglese (English ) Italiano (Italiano ) Fuso orario: Europe/Rome (GMT+02:00)	Puoi usare Duplicator filtrando i file media e la cache e poi caricare la copia su WeTransfer. Se è troppo pesante per favore forniscimi le credenziali che provo io.

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