[Resolved] Several products do not update their status on some translations

Hello,

Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today.

To help speed up the support process, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps:
https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.
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Now just looking at the screenshot, I can see few things:
1) Most of the translation have the "eye" icon which indicates that the translation is ready and it's waiting for revision (you need to approve the revision to publish the translation).

2) For the other ones
- Waiting for translator or not done yet:
Please make sure that you have enough credits to translate everything.
If you sent a lot of translations (in several languages) at the same time, please note that it can take some time to get everything translated.

- Updating:
Could you please check if you have any errors logged in "WPML > Support > Advanced Translation Editor (ATE) > Error log (link)". If you have recent errors, please share with me a screenshot.

Thanks,
Nico

Hello,

Yes, each page has a different job ID. It seems that some pages sent to translation have corrupted data.

Could you please try the following with one of those pages.
- Go to "WPML > Translation Management > Jobs (tab)"
- Search for the page and if there is a job in progress, cancel it by clicking the red X at the right
- Then go back to Pages and make a small change on the original page (like adding a space at the end of a paragraph)
- Then send the page back to translation

Please let me know how it goes,
Nico

Hello,

1) In your debug info file I've noticed your website has a low PHP memory allocation (40M). The minimum requirements for WPML is 128M but we recommend 256M:

Access your server via FTP and open wp-config.php (in your WordPress root directory).

Insert those lines just before /* That's all, stop editing! Happy blogging. */

/* Memory Limit */
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

More info: https://wpml.org/home/minimum-requirements/

2) Regarding the jobs, what you could try is the following.
Enter the original page and make a small edit (like adding a space at the end of a paragraph) and update the page. This should be enough to trigger an "Update needed" on the translation and create a new translation job when you send it to translation.

3) Yes you can deactivate Automatic Translation or you can even choose "Translate some" in "WPML > Languages" to be able to control exactly what you send to translation (automatic or manual). You won't lose any translation already made and published because those translations are saved in your database.

Thanks,
Nico

Hello,

I will wait for your feedback then.

Now regarding Woocommerce Composite Products, since we limit one issue per ticket, may I kindly ask you please to open a new ticket for your additional question?

Keeping one issue by forum threat helps to keep the forum clean and organized, it will also help other users with similar problems to find solutions when searching the forum.

Thanks for your understanding.
Nico

Hello,

Thanks for increasing your PHP memory.

I would like to request a temporary admin access (wp-admin) – preferably to a test site where the issue has been replicated – so I can further investigate.

I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

IMPORTANT: Before we proceed, please backup your site and database.
I will run few troubleshooting options, this is why the backup is really important.

Thanks,
Nico

Hello,

We can try some troubleshooting options.
1/ Make a full backup of your site and database
2/ Go to "WPML > Support > Troubleshooting (link)"
3/ On the next screen, run those options in that order:
-- Set language information
-- Synchronize local jobs with ATE
-- Remove ghost entries
-- Clear the cache in WPML

Then, for those problematic products, could you please try to update the original language like I mentioned before (adding a space in the title or at the end of a paragraph) and send it back to translation.

Nico

Hello,

I'd really like to have a look to your dashboard. But yes, we have an option to reset professional translation.
- Please go back to "WPML > Support > Troubleshooting"
- Reset professional translation state
- Check the box and click the "Reset" button

Nico