This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported that after translating their shop page from Portuguese to English using WPML, no products or content were displayed on the English version of the shop page.
Solution:
We identified that the client needed to install the WooCommerce Multilingual addon to properly display translated products on the shop page. We advised the client to install this addon without deleting the existing translations, as the addon would automatically correct the issue. After installation, the client noticed that all products, including those not yet translated, were showing and some items appeared duplicated. We checked and completed the WooCommerce Multilingual setup, which initially didn't display due to a conflict with another plugin blocking the setup notice. Once the setup was completed and the conflicting plugin was addressed, the shop page displayed content correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
