This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to translate the string 'Please verify your email to submit withdrawal/Deposit request.' using WPML. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Navigate to WPML-> Translation Management. 2. Filter by 'Forms'. 3. Send the 'PFX Withdraw Request Form' to be translated. 4. Translate the form. 5. Check the form on the front end to ensure the translation is applied.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
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Background of the issue:
I have this string, 'Please verify your email to submit withdrawal/Deposit request.' Can't translate it using string translation. I did my best but can't do it. Please send me link to be able to translate it. The site I need help with is hidden link.
Symptoms:
String translation not working
Questions:
How can I translate the string 'Please verify your email to submit withdrawal/Deposit request.' using WPML?
Thanks for contacting WPML forums support. I'll be glad to help you today.
Please try the following steps:
1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. Please check the following steps:
1- Go to WPML-> Translation Management
2- Filter by Forms
3- Send the "PFX Withdraw Request Form" form to the translation
4- Translate the form
5- Check the form on the front end
