Translate on hold

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Account Issues

This topic contains 2 replies, has 2 voices.

Last updated by Andreas W. 1 year, 9 months ago.

Assisted by: Andreas W..

Author	Posts
June 30, 2022 at 1:47 pm #11577221
johnW-32	At the moment I have this message on my site: "image1" After pressing the button Continue: "image2.png" "image3.png" I allow the use of limits and for 2 seconds the message disappears. But then it goes back again: image4.png I only use the automatic translator. I know about $4,000, but I don't have anywhere near that amount of money, and transfers don't work. image5.png Chat tech support specifically Lauren image6.png said to email hello@wpml.org. And they said there was no limit. And you have to write to support. hidden link After all, I write that I have no limits, although they are there and in abundance. Are you doing this on purpose so that I buy 1000 words at a higher price and I can't fit everything into 1 month?
June 30, 2022 at 2:18 pm #11577811
johnW-32	I still get the message that I have no credits image7.png
July 1, 2022 at 2:20 am #11581899
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could this be related to the limit that is set on your account? Also, take note, that your usage will be billed tomorrow and charged on your card. It actually could be the case, that if this is your first billing, the system was stopping automatic translation in order to verify if we will be able to charge you (security measure) but I would need to verify this with the account team. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. IMPORTANT Please make a backup of site files and database before providing us access. If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link The steps are also shown in this video: hidden link Best regards Andreas

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