We have an issue with the emails

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Tagged: Bug

This topic contains 15 replies, has 2 voices.

Last updated by John 1 year, 5 months ago.

Assisted by: Bigul.

Author	Posts
October 20, 2022 at 2:47 pm
John	We have an issue with the emails, we have a website with 7 languages. We are using Kadence WooCommerce Email Designer to customize the emails. The email that is going out from the website has mixed content
October 20, 2022 at 4:46 pm
October 21, 2022 at 1:14 pm #12287653
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, The issue is existing after the primary troubleshooting steps. So I have shared the details with my team and waiting for their feedback. Please wait. -- Thanks! Bigul
October 21, 2022 at 1:27 pm #12287729
John	Hello, I have done more debugging last night regarding emails and I manage to find that a function that I had on the live server and didn't have on the clone site, messed up the translation from the emails. But, still, the subject and footer are mixed on pre-orders, there is still an issue. 1. Here in the order, I still have mixed content with the description from the delivery method. hidden link 2. I still don't understand from where it's this text coming, it's in German and it should be in polish. hidden link 3. Those are the issues regarding pre-orders where it's still mixed content. The subject, the title of the product, and the headline from the email are in another language, it should be in Romanian. hidden link Also, this is the function that we had in function that's messing with the emails and gived us mixed content for the emails from Woocommerce. hidden link Waiting for your support for the remaining issues. Thank you!
October 24, 2022 at 7:29 am #12297801
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the details. I have escalated the ticket to our second-tier team for further debugging. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
October 27, 2022 at 9:58 am #12322985
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We had a few rounds of testing and got the expected results in the local copy and the staging site after resaving the translation of strings having issues. Because the strings like the following were in Needs Update status. Refer to the attached images for more details. Produse de la ElectricSun® Programul de lucru: Luni – Vineri, 10:00 – 17:00 So please try it now in Polish & Romanian language on your staging site, and let us know your feedback. -- Thanks! Bigul
October 31, 2022 at 9:31 am #12340833
John	Hello, Thank you very much for your support. Indeed now it's working for normal emails. But, for pre-orders emails, we still have some issues. Attached is an image hidden link . This Pre-Order was made in English. I have changed the language to RO, an sent a note. This is the result hidden link I have a new pro-order, directly in Romanian and those are the results, hidden link I still need your help to solve this issues. Please let me know, Thank you!
October 31, 2022 at 3:19 pm #12344269
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the feedback. In my tests, not able to reproduce it exactly. Therefore one request. Please let me know the exact steps to reproduce it(I mean with pre-orders). -- Thanks! Bigul
November 4, 2022 at 7:34 pm #12385533
John	Hello there, Attached a video hidden link Try with the exact product. Just the title of the email seems to be in english/german. Waiting for your replay, Thank you!
November 6, 2022 at 4:28 pm #12393075
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. WooCommerce Pre Orders is using different a string for this purpose. I am getting the expected results after adding this string for translation from WPML>>String Translation>>Translate texts in admin screens and translate it. Please refer to the following documentation and attached images for more details. https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#strings-arent-selected-for-translation -- Thanks! Bigul
November 7, 2022 at 8:52 am #12396243
John	Hello there, Yes, you are right, and thank you for your support. I have translated now the subject and it's ok, but we still have a problem, the name of the product isn't in the right language. Here is a preorder made in Romanian and the title of the product it's in German hidden link . Also, in your screenshots, you can find this issue. Waiting for your replay, Thank you!
November 7, 2022 at 4:31 pm #12402123
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. I have a couple of questions to track and make sure the bug(the name of the product isn't in the right language). 1) Please check the attached image. It is showing the correct results in Spanish. So does it work as expected in other languages(except for Romanian)? 2) Is this issue only happening with the Pre-order mails -- Thanks! Bigul
November 14, 2022 at 10:43 am #12452843
John	Hello, Thank you very much for your support. 1. Indeed seams to be an issue only with the ROMANIAN language. I have also tasted with French, German, Italy and seems to be ok. But, in the subject of the title it's still in German. hidden link 2. Yes, only on pre-orders products Waiting for your replay, Thank you!
November 14, 2022 at 6:30 pm #12457457
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. For further testing, I have upgraded to the latest version of WooCommerce and Elementor on the staging site. After that, it is showing a fatal error. Please check the attached image. The debug.log is not showing any error related to this. Therefore please check if you are getting any error notifications in the admin email. Sorry for the trouble. -- Thanks! Bigul
November 15, 2022 at 8:32 am #12460361
John	Hello, No problem, I have solved the issue, now it's up, and you can continue your debugging on it. Waiting for your replay, Thank you!

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